Customer Care Professional - Annuities, Licensed, Remote

Join arenaflex, a leading organization in the financial services industry, as a Customer Care Professional - Annuities, Licensed, Remote. This role offers a unique opportunity to make a meaningful impact on people's lives by providing exceptional customer service and support. As a licensed professional, you will be empowered to navigate complex customer interactions, build rapport with callers, and deliver personalized solutions that meet their needs.

About arenaflex

arenaflex is a forward-thinking organization that prioritizes the well-being of its clients and employees. We are committed to helping people achieve financial clarity, enabling lives full of meaning and gratitude. Our team is passionate about delivering exceptional customer experiences, and we are seeking like-minded professionals to join our ranks.

Key Responsibilities

As a Customer Care Professional - Annuities, Licensed, Remote, you will be responsible for:

• Building rapport with callers of diverse backgrounds to accurately assess their situations and present complex solutions
• Navigating multiple systems to gather relevant information and provide clear, concise, and positive language to engage callers
• Providing exceptional customer service and support to help clients achieve their financial goals
• Collaborating with tenured teammates, structured training, and regular meetings with your manager to ensure professional development and career progression
• Participating in monthly coaching sessions, thought-provoking career advancement programs, and stretch opportunities to grow and develop your skills

Essential Qualifications

To succeed in this role, you will need:

• A high school diploma or equivalent experience, with post-secondary education preferred
• Annuity experience preferred
• FINRA Series 6 within 90 days of hire/transfer
• Experience navigating complex customer interactions from support through to resolution
• Ability to welcome change and contribute to continuous improvement in a fast-paced work environment

Preferred Qualifications

* Previous experience in the financial services industry

• Strong communication and interpersonal skills
• Ability to work in a remote environment with minimal supervision
• Familiarity with annuities and other financial products

Skills and Competencies

To excel in this role, you will need:

• Strong customer service and communication skills
• Ability to navigate complex systems and provide clear, concise solutions
• Strong problem-solving and analytical skills
• Ability to work in a fast-paced environment with minimal supervision
• Strong teamwork and collaboration skills

Career Growth Opportunities and Learning Benefits

arenaflex offers a range of career growth opportunities and learning benefits, including:

• Structured training and onboarding program with a designated onboarding partner
• Monthly coaching sessions and thought-provoking career advancement programs
• Stretch opportunities across the organization, including recruiting, focus groups, quality initiatives, and launching new services
• Clear guidelines and resources with no scripts, including an internal helpline, coaching, and mentoring

Work Environment and Company Culture

arenaflex is a remote-friendly organization that prioritizes work-life balance. Our team is passionate about delivering exceptional customer experiences, and we are committed to creating a positive and inclusive work environment. We offer a range of benefits and perks, including:

• Comprehensive medical, vision, and dental insurance
• 401(k) matching up to 6% and a pension plan
• 4 weeks of PTO and 12 paid holidays
• Up to 20 hours of volunteer time off
• Corporate gift matching up to 3:1
• No nights or weekends!

Compensation and Benefits

arenaflex offers a competitive hourly wage of $25.00, with the base pay determined by a variety of factors, including location, relevant experience, skills, and knowledge. We also offer a range of benefits, including:

• Various bonuses, including annual or long-term incentives
• Medical, dental, and vision insurance
• Health savings account
• Flexible spending account
• 401(k)
• Pension
• Life and accidental death and dismemberment insurance
• Disability insurance
• Supplemental protection insurance
• 20 days of Paid Time Off each year
• Sick and Safe Time
• 10 paid company holidays
• Volunteer Time Off
• Paid parental leave
• EAP
• Well-being benefits

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to providing reasonable accommodation to individuals with disabilities and encourage applicants to contact us if they require any accommodations.

How to Apply

To apply for this role, please submit your application and complete a self-paced skills assessment through our partner Modern Hire. The assessment will guide you through a series of questions that will evaluate job-related skills and strengths. If you have any questions or require assistance, please contact our Human Resources team at [email protected] or 800-847-4836.

Pay Transparency

arenaflex is committed to transparency in our compensation practices. We offer a competitive hourly wage of $25.00, with the base pay determined by a variety of factors, including location, relevant experience, skills, and knowledge. We believe that our compensation practices are fair and equitable, and we welcome applicants to review our compensation information.

Apply Now

Join arenaflex as a Customer Care Professional - Annuities, Licensed, Remote and start making a meaningful impact on people's lives. Apply now and take the first step towards a rewarding career with our organization. Apply for this job