Experienced Service Desk Specialist/Live Chat Agent – Mobile Application Support and Customer Assistance

Location:

Denver, CO/REMOTE (Must be a resident of the State of Colorado)

Duration:

8+ Months

Job Summary:

At arenaflex, we're on a mission to revolutionize the way people interact with technology. As a Service Desk Specialist/Live Chat Agent, you'll play a critical role in ensuring the smooth operation of our myColorado application. If you're passionate about technology, enjoy helping others, and thrive in a fast-paced environment, we want to hear from you!

About arenaflex:

arenaflex is a leading innovator in the tech industry, dedicated to developing cutting-edge solutions that make a real difference in people's lives. Our team is passionate about pushing boundaries, embracing new ideas, and delivering exceptional results. As a Service Desk Specialist/Live Chat Agent, you'll be part of a dynamic team that's committed to excellence and customer satisfaction.

Responsibilities:

As a Service Desk Specialist/Live Chat Agent, you'll be responsible for providing critical assistance to our customers, ensuring the myColorado application runs smoothly, and resolving technical issues in a timely and efficient manner. Your key responsibilities will include:

• Providing Tier I support and customer assistance for our mobile application
• Troubleshooting, reproduction, reporting, and problem resolution in both iOS and Android operating systems
• Installing the myColorado software on supported devices following defined procedures, processes, and methods
• Employing Incident Management procedures to enter tickets into the required tracking system
• Collaborating with cross-functional teams to resolve complex technical issues
• Providing exceptional customer service and support via live chat and other communication channels

Minimum Qualifications:

To be considered for this role, you must possess:

• One year of professional experience in an occupational field related to the work assigned to the position, including mobile application support
• OR
• Associate's degree from an accredited institution in a field of study related to the work assignment, including Computer Science, Computer Information Systems, Cybersecurity, or other related technical degrees

Substitutions:

We understand that experience and education can come in different forms. If you don't meet the minimum qualifications, you may still be eligible for consideration if you have:

• Additional, appropriate paid or unpaid experience that substitutes for the required education on a year-for-year basis
• Additional appropriate education that substitutes for the required experience on a year-for-year basis, but cannot completely substitute for these qualifications
• Training or Certification related to the work assigned to the position, which will be assigned credit towards substitution for experience and/or education, but cannot completely substitute for these qualifications

Preferred Qualifications:

While not required, we're looking for candidates with:

• Jira experience
• ITIL Certification
• Agile and scrum methodology experience
• Government work experience
• Apple and Google Play Store experience
• Use of diagnostic tools and knowledge of diverse range of mobile device makes and models

Skills and Competencies:

To succeed in this role, you'll need:

• Excellent communication and interpersonal skills
• Strong problem-solving and analytical skills
• Ability to work in a fast-paced environment with multiple priorities
• Strong technical skills, including experience with mobile devices and operating systems
• Ability to learn and adapt quickly to new technologies and processes
• Strong customer service skills, with a focus on delivering exceptional results

Career Growth Opportunities and Learning Benefits:

At arenaflex, we're committed to helping our employees grow and develop their careers. As a Service Desk Specialist/Live Chat Agent, you'll have opportunities to:

• Develop your technical skills and expertise in mobile application support and customer assistance
• Collaborate with cross-functional teams to resolve complex technical issues
• Participate in training and development programs to enhance your skills and knowledge
• Take on new challenges and responsibilities as you grow and develop in your role

Work Environment and Company Culture:

arenaflex is a dynamic and innovative company that values collaboration, creativity, and customer satisfaction. As a Service Desk Specialist/Live Chat Agent, you'll work in a fast-paced environment with a team of passionate and dedicated professionals. Our company culture is built on:

• Collaboration and teamwork
• Innovation and creativity
• Customer satisfaction and excellence
• Continuous learning and development
• Work-life balance and flexibility

Compensation, Perks, and Benefits:

arenaflex offers a competitive compensation package, including:

• Competitive salary
• Comprehensive benefits package, including medical, dental, and vision insurance
• 401(k) retirement plan with company match
• Paid time off and holidays
• Flexible work arrangements and remote work options
• Professional development opportunities and training programs
• Access to cutting-edge technology and tools

How to Apply:

If you're passionate about technology, enjoy helping others, and thrive in a fast-paced environment, we want to hear from you! Apply now to become a part of the arenaflex team and help us revolutionize the way people interact with technology. Apply Now! Apply for this job