Experienced Customer Success Manager – Film Distribution and Streaming Services

At arenaflex, we're revolutionizing the way modern filmmakers distribute their titles directly to streaming services. Our innovative platform empowers creators to maintain control over their work, bypassing traditional industry middlemen. As a Customer Success Manager at arenaflex, you'll play a pivotal role in driving the growth of our client base, ensuring a world-class experience for our content providers, and fostering a culture of over-service excellence.

About arenaflex

arenaflex is a pioneering company that's changing the face of film distribution. Founded by visionary entrepreneurs, our platform has disrupted the traditional industry model, providing filmmakers with a direct and efficient way to reach streaming services. With a growing client base and a robust pipeline of new titles, we're seeking an exceptional Customer Success Manager to join our team.

What's the Opportunity?

As a Customer Success Manager at arenaflex, you'll be an integral part of our growth strategy, working closely with our content providers to establish a book of business, drive the acquisition of titles, and upsell subscriptions. You'll be responsible for providing ongoing client support, identifying opportunities through data insights, and developing resources and product improvements to better support client needs. Your success will be measured by your ability to establish a world-class experience for our clients, drive the acquisition of new titles, and upsell clients into our Distribution Plus and Pro relationship levels.

Key Responsibilities

* Develop a fundamental understanding of arenaflex services, processes, and technology, as well as client persona types, industry overview, and distribution process.

• Build a book of business from a high volume of inbound clients, with the freedom to bring in outbound leads. In 12 months, you'll have developed a book of business of 1,500+ clients and are consistently acquiring 150+ titles each month.
• Engage and support clients through a high volume of emails sent (400-500), meetings held (10-20), and tickets answered (80-120) per week.
• Identify, improve, and share internal and external resources to help streamline processes, enable the acquisition of titles, and mitigate support needs and ticket volume.
• Become a Filmhub Brand Ambassador, providing product demonstrations and education through individual and group presentations.
• Comfortably and confidently upsell clients into our Distribution Plus and Pro relationship levels, driving subscription revenue and providing them with elevated services.

What Skills Do I Need?

* Time Management: Consistently manage a high volume of activity (emails, meetings, tickets) without getting overwhelmed.

• Empathy: The ability to understand and empathize with clients' concerns and challenges is essential for building trust and strong relationships.
• Metrics Obsessed: You are obsessed with meeting and exceeding your daily, weekly, and monthly goals.
• Problem-solving: Must identify issues and find creative solutions to meet client needs and expectations.
• Product Knowledge: A deep understanding of arenaflex's technology and services to effectively address client inquiries, provide guidance, and offer relevant suggestions.
• Adaptability: The ability to adapt to changing circumstances, such as new client requirements or product updates.
• Communication: Strong verbal and written communication skills are essential for effectively interacting with clients, understanding their needs, and conveying solutions clearly.

Technical Skills

* Data Analysis: Basic proficiency in data analysis tools (e.g., PopSQL, Microsoft Excel, Google Sheets). If you're not versed in SQL, we'll teach you!

• CRM (Customer Relationship Management) Systems: Proficiency in using CRM software (e.g., Salesforce, HubSpot, Zendesk). We use HubSpot.

What We Offer

* A dynamic and innovative work environment with a passionate team of industry disruptors.

• Opportunities for career growth and professional development in a rapidly evolving industry.
• A comprehensive compensation package, including competitive salary, benefits, and perks.
• A commitment to diversity, equity, and inclusion, with a focus on creating an inclusive environment for all employees.

How to Apply

If you're a motivated and results-driven individual with a passion for film distribution and customer success, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience, skills, and qualifications. We can't wait to hear from you! Apply for this job