Experienced Customer Success and Service Agent – Impact Investing and Sustainability Expert

At arenaflex, we're revolutionizing the way people invest in their values. Our digital platform empowers individuals to make a positive impact on the world while achieving their financial goals. As a Customer Success and Service Agent, you'll play a vital role in supporting our impact investors, helping them navigate the world of sustainable investing, and shaping the future of arenaflex.

Your Role in Shaping the Future of Impact Investing

As a member of our Customer Success team, you'll work closely with 3-5 colleagues to deliver exceptional support to our customers. Your primary responsibilities will include:

• Making Our Customers the Heroes: Understand the needs and desires of our customers, and help them achieve their goals through responsible investing with arenaflex.
• Expert Support: Provide expert guidance on arenaflex and its features, answering phone calls, responding to chats, and replying to emails.
• Conceptional Shaping of the arenaflex Product: Collect valuable customer feedback to inform the development of new features and solutions, ensuring a seamless user experience and maximum value for our customers.
• Onboarding and Support: Facilitate the onboarding process for new customers, providing valuable advice on registering, identifying, and getting ready to use the investment platform.
• Process Improvement: Contribute to enhancing the customer touchpoint experience and take ownership of small projects, such as updating the FAQ section of our website.

Your Key Responsibilities

As a Customer Success Agent at arenaflex, you should possess:

• Language Proficiency: Be fully proficient in German and English (C1 level in both). Swiss German and/or French would be a strong plus.
• Passion for Impact Investing: Be excited to spread the word about arenaflex's mission to mainstream impact investing.
• Problem-Solving and Empathy: Demonstrate great problem-solving skills and empathy for people and their situations.
• Open and Communicative Personality: Possess an open, communicative personality, with experiences in phone duty or email support being an advantage.
• Technology Affinity: Enjoy using tools to track customer feedback and have an affinity for technology.
• Fun and Collaborative Team Player: Be lots of fun to work with and enjoy collaborating with colleagues.
• Standard Office IT Tools and CRM Systems: Be proficient in standard office IT tools and CRM systems (e.g., MS Office, preferably G-Suite, Jira or Zendesk).
• Financial Knowledge: While not a must, having an interest in how to change the world with proper financial allocation is a plus.

Your Profile

As a Customer Success Agent at arenaflex, you should be:

• Fully Proficient in German and English: Meet the language requirements and be comfortable communicating with customers in both languages.
• Excited to Spread the Word: Share our mission to mainstream impact investing and be passionate about making a difference.
• A Great Problem Solver: Demonstrate empathy and problem-solving skills to support customers in achieving their goals.
• An Open and Communicative Personality: Enjoy working with colleagues and customers, and be comfortable communicating in a fast-paced environment.
• Technology-Savvy: Enjoy using tools to track customer feedback and have an affinity for technology.
• Fun and Collaborative Team Player: Be lots of fun to work with and enjoy collaborating with colleagues.
• Standard Office IT Tools and CRM Systems: Be proficient in standard office IT tools and CRM systems (e.g., MS Office, preferably G-Suite, Jira or Zendesk).
• Financial Knowledge: While not a must, having an interest in how to change the world with proper financial allocation is a plus.

Benefits of Joining arenaflex

As a Customer Success Agent at arenaflex, you'll enjoy:

• First-Hand Start-Up Experience: Join a fast-growing start-up and be part of a high-performing team.
• Flexible and Fun Environment: Work in a fun and flexible environment with great and inspiring colleagues.
• Ambitious Impact Mission: Be part of an ambitious impact mission to mainstream impact investing.
• Independent Work: Work very independently and take responsibility from day one, contributing your own ideas and opinions.
• Fast-Paced Learning Path: Be on a fast-paced learning path, where you'll be learning, growing, and developing professionally on a daily basis.
• Attractive Compensation Package: Enjoy an attractive compensation package, including fringe benefits such as 30 days paid vacation, flexible work hours, company stock options, financial commuting support, training and professional development budget, access to nilo.health, and many more.

Note

We encourage women and people from minority backgrounds to apply, even if they don't meet all formal criteria. We believe that diversity and inclusion are essential to our mission and success.

Formalities

* Workload: 80 - 100%

• Start date: 1 February
• Location: Zurich, Munich, Frankfurt, Berlin, Remote

If you're passionate about impact investing and sustainability, and enjoy working with customers to achieve their goals, we encourage you to apply to this exciting opportunity at arenaflex. Apply for this job