Experienced Customer Service Representative – Remote Support for Veterans Experience Office
At arenaflex, we're dedicated to providing exceptional customer service to those who have served our country. As a Customer Service Representative, you'll play a vital role in supporting the Veterans Experience Office's premier Contact Center, ensuring that Veterans and their families receive the help they need.
About arenaflex
arenaflex is a leading provider of customer service solutions to federal government clients. We're proud to be an equal opportunity employer, committed to recruiting, hiring, and promoting qualified people of all backgrounds. Our team is passionate about making a difference in the lives of Veterans and their families.
Your Mission
As a Customer Service Representative, your mission is to provide front-line operational support to the Veterans Experience Office's Contact Center. You'll assist callers by directing them to proper resources to address questions, issues, and complaints. Phone calls will come from a wide variety of individuals, including Veterans and their family members and/or representatives.
Key Responsibilities
* Understand and explain Department of Veterans Affairs (VA) services or procedures
- Ask clarifying questions to identify complex or vague requests for VA services and information
- Accurately record details of calls and other service requests in an expected time frame
- Select appropriate VA services to meet the specific needs of customers
- Establish and maintain effective communication and working relationships with VA employees, outside agencies, and the public
- Utilize a multi-screen computer system, including a Customer Relationship Management (CRM) application
- Maintain confidentiality and privacy of callers
- Organize and prioritize multiple tasks
Qualifications and Requirements
* Six months of work experience in a call center environment providing customer service
- Ability to plug your computer into your cable service home High-Speed Internet router. Your speed test must indicate a minimum 25 Mbps download without delay / Minimum 10 Mbps upload, both without any delay.
- Able to provide a work-at-home environment that is ergonomically sound, conducive to taking customer calls, quiet, and free from distraction.
- Ability to work under pressure, including calm and effective dealing with escalating or difficult calls.
- Capability to "think on your feet" to offer additional solutions to problems.
- Detail-oriented with strong organizational and time-management skills.
- Excellent verbal, interpersonal, and written communication skills.
- Familiarity with the military and veteran community programs is a plus.
- U.S. Military Veteran or Veteran family members receive additional consideration.
- Must be a U.S. Citizen or a Green Card Holder.
- Proof of eligibility to work in the United States.
arenaflex Perks
* Health and Dental Insurance - Employee Premiums 100% paid by arenaflex!
- Group Life insurance - Employee Premiums 100% paid by arenaflex!
- Short-term Disability - Employee Premiums 100% paid by arenaflex!
- Generous vacation and sick leave
- 11 Paid Federal Holidays
- 401(k)!
Career Growth Opportunities
arenaflex is committed to helping you grow and develop your career. As a Customer Service Representative, you'll have the opportunity to:
- Work in a dynamic and fast-paced environment
- Develop your skills and knowledge in customer service and the VA
- Collaborate with a team of dedicated professionals
- Take on new challenges and responsibilities
- Pursue opportunities for advancement and professional growth
Work Environment and Company Culture
arenaflex is a remote-friendly company, and as a Customer Service Representative, you'll work from the comfort of your own home. Our company culture is built on a foundation of respect, empathy, and teamwork. We're committed to creating a positive and inclusive work environment that supports the well-being and success of our employees.
Compensation and Benefits
arenaflex offers a competitive compensation package, including:
- $17.75/hour
- 11 Paid Holidays
- Employee Only Medical, Dental, Life Insurance, and more
How to Apply
If you're passionate about customer service and making a difference in the lives of Veterans and their families, we encourage you to apply for this exciting opportunity. Please visit our website to learn more about the application process and to submit your application.
Equal Opportunity Employer
arenaflex is an equal opportunity employer, committed to recruiting, hiring, and promoting qualified people of all backgrounds, regardless of sex; race; color; creed; national origin; religion; age; marital status; pregnancy; physical, mental or sensory disability; sexual orientation; gender identity or any other basis protected by federal, state or local law.
Reasonable Accommodation
arenaflex is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities.
E-Verify Program
arenaflex participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program. Apply Job! Apply for this job