Experienced Insurance Customer Support Representative – Remote Inbound Phone Calls

At arenaflex, we're on a mission to revolutionize the way insurance agencies interact with their customers. As a key member of our remote customer support team, you'll play a vital role in delivering exceptional service to a diverse range of clients. If you're passionate about providing top-notch support, have a knack for data entry, and thrive in fast-paced environments, we want to hear from you!

About arenaflex

arenaflex is a leading provider of software platforms for insurance agencies. Our innovative solutions empower agents to streamline their operations, enhance customer experiences, and drive business growth. As a partner of arenaflex, you'll be part of a dynamic team that's shaping the future of insurance technology.

Job Summary

As an Insurance Customer Support Representative, you'll be responsible for providing exceptional support to customers over the phone, addressing their queries, and resolving issues related to insurance policies. Your primary tasks will include:

• Gathering and verifying customer information
• Entering data into forms and systems
• Answering questions about insurance policies and procedures
• Resolving customer complaints and concerns in a professional and courteous manner

Hours of Operation and Availability

Our remote customer support team operates on a 24/7 schedule, with the following hours of operation:

• Monday - Sunday: 4 AM - 5 PM PST

We require a commitment of 10 hours per week, with 5 of those hours self-scheduled on the weekend. This flexibility allows you to balance your work and personal life while delivering exceptional support to our customers.

Compensation and Benefits

* Hourly rate: To be discussed in the interview phase

• Commitment: 90 days (as needed)
• Opportunities for career growth and professional development
• Flexible work arrangements to suit your needs
• Access to cutting-edge technology and tools
• Collaborative and supportive team environment

Requirements and Qualifications

To succeed in this role, you'll need:

• Data entry experience (previous experience with data entry software and systems)
• High-volume call support experience (previous experience handling multiple calls simultaneously)
• Strong typing skills (45 WPM or higher)
• Excellent communication and interpersonal skills
• Ability to multitask and prioritize tasks effectively
• Strong problem-solving and analytical skills
• Proficiency in Windows 10 or above (sorry, no Macs or Chromebooks for this opportunity)
• Willingness to install arenaflex's security software on your computer and mobile device
• Willingness to install AWS on your computer
• Access to a webcam or smartphone capable of taking pictures
• Stable broadband internet connection of 50 MBS or greater
• 8 GB RAM or better
• Dual monitors highly recommended

Work Environment and Culture

As a remote customer support representative, you'll work from the comfort of your own home or designated workspace. Our team is collaborative, supportive, and passionate about delivering exceptional service to our customers. We're committed to creating a positive and inclusive work environment that fosters growth, learning, and innovation.

How to Apply

If you're a motivated and customer-focused individual with a passion for insurance technology, we encourage you to apply for this exciting opportunity. Please note that a Chromebook is not sufficient for arenaflex projects. We're an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), gender, national origin, ancestry, age, physical or mental disability, military status, status as a veteran or disabled veteran, sexual orientation, gender identity or expression, marital or family status, genetic information, medical condition, or any other basis protected by applicable federal, state, or local law, ordinance, or regulation. Apply Now!

Note:

Pay rates vary by client and are not negotiable. Rates will be disclosed during the interview process. Individual base pay or rate depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job or contract duties/requirements, and relevant experience and skills. Although we have opportunities across the globe, this advertisement excludes individuals residing in California, Colorado, New York, and Washington at this time. Apply for this job