Experienced Bilingual Canadian French/English Customer Expert – Work from Home Opportunity

Are you a customer-focused individual with a passion for delivering exceptional service in both English and French? Do you thrive in a fast-paced, dynamic environment where no two days are the same? Look no further! arenaflex is seeking an experienced Bilingual Canadian French/English Customer Expert to join our team of dedicated professionals working from the comfort of their own homes.

About arenaflex

arenaflex is a global, digital business services company that delivers cutting-edge, digitally powered business services to help the world's top brands streamline their operations in meaningful and sustainable ways. With over 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence enable us to make a positive impact in our communities, with our clients, and on the environment.

Benefits of Working with arenaflex

* Paid Training to help you succeed in your role

• Competitive Wages that reflect your value to our team
• Comprehensive Benefits Package, including Medical, Dental, Vision, 401k, and more
• Paid Time Off to recharge and relax
• Employee Wellness and Engagement Programs to support your physical and mental well-being
• Opportunities for Career Growth and Advancement in a dynamic and supportive environment

arenaflex and You

At arenaflex, we believe in empowering our employees to make a meaningful difference in the lives of our customers. As a Bilingual Canadian French/English Customer Expert, you will be the eyes and ears of our team, fielding customer inquiries and finding innovative ways to respond. You will work in a collaborative and engaging environment, interacting with people from diverse backgrounds and experiencing a new challenge every day. As you grow and develop your skills, you will discover that your potential knows no limits at arenaflex.

Our Commitment to Diversity and Inclusion

At arenaflex, we are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. We believe that a diverse and inclusive workplace is essential to driving innovation, creativity, and success. We are proud to be an Equal Opportunity Employer and are committed to providing a workplace that is conducive to happiness and a healthy work-life balance.

Responsibilities

As a Bilingual Canadian French/English Customer Expert, your main responsibility will be to find innovative ways to respond to varying customer questions, issues, and concerns. Your key responsibilities will include:

• Providing customer support to customers via telephone and/or Internet, including instant message, email, and chat
• Handling customer inquiries and resolving simple and basic support issues, such as address changes, processing orders, warranty or billing/payment
• Escalating more technical product-related issues to the appropriate Product Support department
• Processing a high volume of customer inquiries regarding offered products and services and resolving a targeted percentage of those inquiries
• Troubleshooting customer problems, identifying the root cause of the problem, and using tools and resources to determine how to resolve customer problems
• Escalating issues to the appropriate resource when unable to resolve problems in a reasonable amount of time
• Following up on escalated issues with coaching and mentoring to learn the appropriate solution and expand overall knowledge
• Tracking and documenting inbound support requests and ensuring proper notation of customer problems or issues
• Updating customer information and ensuring accurate entry of contact information
• Meeting standards of job, including quality standards, adherence to schedule, and average handle time
• Providing guidance and/or mentoring to less experienced associates
• Performing other related duties as assigned

Qualifications

We are looking for fearless individuals who are inspired to deliver only the best in all that they do. To be successful in this role, you will need:

• Ability to work remotely in a virtual team environment
• Excellent customer service skills that build high levels of customer satisfaction
• Over 18 years of age
• Ability to type 25 wpm
• High School Graduate or GED
• Proficient in PC operation and navigation
• Demonstrates effective people skills and sensitivities when dealing with others
• Ability to work both independently and in a team environment
• Excellent communications skills, both oral and written
• Ability to work in a constantly changing and fast-paced environment
• Ability to stay composed and objective
• Organization and work prioritization skills

Work from Home Requirements

To ensure your success in this role, you will need to meet the following work from home requirements:

• Internet Requirements:

+ Minimum subscribed download rate equal to or exceeds 15.0 Mbps + Minimum subscribed upload rate equal to or exceeds 5.0 Mbps + ISP must have no packet loss and ping under 50ms + Internet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P, or VPN

• Proof of internet speed required
• Clean and quiet workspace

Join the arenaflex Team

If you are a motivated and customer-focused individual with a passion for delivering exceptional service in both English and French, we encourage you to apply for this exciting opportunity. As a Bilingual Canadian French/English Customer Expert, you will have the chance to make a meaningful difference in the lives of our customers and experience a new challenge every day. Apply now to join the arenaflex team and take the first step towards a rewarding and fulfilling career! Apply for this job