Experienced Customer Experience Advisor (Part-Time) – Remote, Nashville

At arenaflex, we're on a mission to revolutionize the way people experience eyewear, and we're looking for a talented and passionate Customer Experience Advisor to join our team. As a part-time remote Customer Experience Advisor, you'll play a vital role in delivering exceptional customer service, building strong relationships with our customers, and helping us create a world where everyone has access to vision care.

What You'll Do:

As a Customer Experience Advisor at arenaflex, you'll have the opportunity to make a real impact on our customers' lives. Your responsibilities will include:

• Delivering nothing-but-wonderful customer service by supporting customers via email and live chat, ensuring that every interaction is a positive and memorable experience
• Learning our internal management system to efficiently process sales orders and maintain customer relationships, helping us to build a loyal customer base
• Using internal communication software to interact with your teammates, management, and other departments, staying connected and informed throughout the day
• Dreaming up solutions for even the smallest trends and pain points, so we can optimize each customer's experience and exceed their expectations

Who You Are:

We're looking for a self-starter who takes ownership of their work and is passionate about delivering exceptional customer service. You'll be a creative and innovative problem solver who can think outside the box and adapt to new situations. You'll also be a sensitive and skillful communicator who can adapt your tone and communication style depending on your audience.

Requirements:

To be successful in this role, you'll need to be able to:

• Attend a virtual two-week onboarding via Google Meet video calls, where you'll learn about our systems, processes, and culture
• Have a quiet workspace with minimal noise, where you can focus on your work and deliver exceptional customer service
• Work 20-29 hours per week, with shift times starting as early as 8 a.m. and as late as 9 p.m. CT, including evenings and weekends, including during the holiday season
• Have reliable high-speed internet connection with access to your router, as well as a laptop and all necessary equipment, which will be provided by arenaflex
• Not be on the Office of Inspector General's List of Excluded Individuals/Entities (LEIE)

Extra Credit:

While not required, we're looking for candidates with customer service experience and experience working from home. If you have these skills, you'll be well on your way to success in this role.

About Us:

At arenaflex, we're on a mission to inspire and impact the world with vision, purpose, and style. We're a company that's constantly asking ourselves how we can do more and make a greater impact, and that starts by reimagining everything that a company and industry can be. We want to demonstrate that a business can scale, be profitable, and do good in the world – without charging a premium for it.

Our Culture:

We're a company that values creativity, empathy, and innovation, and we're committed to building a workplace that's inclusive, equitable, and transparent. We believe in vision for all, which is why for every pair of glasses or sunglasses we sell, a pair of glasses is distributed to someone in need through our Buy a Pair, Give a Pair program. We're proud to have distributed over eight million pairs of glasses in over 50 countries, and we're committed to continuing this mission.

Benefits:

As a Customer Experience Advisor at arenaflex, you'll enjoy a range of benefits, including:

• Competitive hourly rate of $13.00
• Opportunity to work remotely from the comfort of your own home
• Flexible scheduling to fit your needs
• Comprehensive training and onboarding program
• Access to our internal management system and communication software
• Opportunity to work with a talented and passionate team
• Discounts on arenaflex products and services
• And more!

How to Apply:

If you're passionate about delivering exceptional customer service and making a real impact on people's lives, we want to hear from you! To apply for this role, please visit our website and submit your application. We can't wait to hear from you and learn more about your qualifications and experience.

Equal Opportunity Employer:

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We're committed to creating a workplace that's inclusive, equitable, and transparent, and we're proud to be a Best Place to Work for LGBTQ employees, as recognized by the Human Rights Campaign.

Note:

arenaflex requires all newly hired in-person or hybrid employees to be fully vaccinated against COVID-19 by their start date. We're committed to providing a safe and healthy work environment for all employees, and we're happy to provide reasonable accommodation, as necessary, with federal, state, or local law, to those individuals who are unable to be vaccinated. Apply for this job