Experienced Pharmacy Technician - Customer Care Representative - Remote - arenaflex West

Join arenaflex, a Prescription Benefits Management (PBM) company, and become a part of a dynamic team that is revolutionizing the way healthcare is delivered.

About arenaflex

At arenaflex, we're not just a company - we're a family. We're a Prescription Benefits Management (PBM) company that's dedicated to providing exceptional service to our clients and their members. Our core values of Integrity, Respect, Innovation, and Service drive everything we do, and we're looking for like-minded individuals to join our team.

Why arenaflex?

We're a company that's passionate about making a difference in people's lives. We believe that everyone deserves access to quality healthcare, and we're committed to providing the best possible service to our clients and their members. Our team members enjoy a range of benefits, including:

Robust benefits and a strong salary

* ESOP - Team Member Owned: arenaflex is a team member-owned company, which means that our employees have a stake in the company's success.

• Employee Assistance Program: We offer a comprehensive employee assistance program that provides support for our team members and their families.
• Wellness Program: Our wellness program is designed to promote healthy lifestyles and reduce stress.
• Dream Manager Program: Our Dream Manager program helps team members achieve their personal and professional goals.
• A cohesive, family-based culture: We're a close-knit team that values collaboration and teamwork.
• Charitable contributions: arenaflex is committed to giving back to our community, and we encourage our team members to do the same.
• Lots of celebrations!: We love to celebrate our team members' successes and milestones.

What We're Looking For

We're looking for a highly motivated and customer-focused Pharmacy Technician - Customer Care Representative to join our team. As a Pharmacy Technician - Customer Care Representative, you will be responsible for providing exceptional service to our clients and their members. Your primary responsibilities will include:

• Account Inquiries & Claims Processing: Respond to member and client inquiries, assist members with prescription benefits, and troubleshoot claim processing problems.
• Receive phone calls/emails from members, clients, pharmacies, and/or physician offices: Provide timely and effective communication to our clients and their members.
• Troubleshoot claim processing problems and/or inquiries in the claims adjudication system: Use your analytical skills to resolve complex issues and provide solutions to our clients and their members.
• Respond to website inquiries: Provide timely and effective responses to our clients and their members.
• Become proficient in all aspects of the claims adjudication system: Learn and master our claims adjudication system to provide exceptional service to our clients and their members.
• Communicates problems and concerns to the manager: Keep your manager informed of any issues or concerns that may arise.
• Clinical Care Support: Complete new/renewal Prior Authorization requests for specialty & non-specialty drugs, reach out to members to assist in a change of Rx to a more cost-effective generic alternative, and assist members needing copay assistance for brand medications.
• Account Support: QA testing for client transitions/changes, complete the pharmacy contact sheet for fax notifications, and perform other duties as assigned.

Requirements

To be considered for this role, you must have:

• Customer service experience: You must have a proven track record of providing exceptional customer service.
• Knowledge of claims processing helpful: While not required, knowledge of claims processing is a plus.
• Analytical thinking and attention to detail: You must be able to analyze complex issues and provide effective solutions.
• Excellent communication and customer relations skills: You must be able to communicate effectively with our clients and their members.
• Problem-solving skills: You must be able to think critically and provide effective solutions to complex issues.
• Ability to multi-task and prioritize in an ever-changing environment: You must be able to prioritize tasks and manage your time effectively in a fast-paced environment.
• Strong computer skills including Microsoft Office (Excel, Word, PowerPoint, Outlook): You must be proficient in Microsoft Office and have strong computer skills.
• High School Diploma and/or college degree in a related field preferred: While not required, a high school diploma and/or college degree in a related field is preferred.
• Pharmacy technician experience preferred, not required: While not required, pharmacy technician experience is a plus.

What We Offer

As a Pharmacy Technician - Customer Care Representative at arenaflex, you will enjoy a range of benefits, including:

• Competitive salary: We offer a competitive salary that reflects your skills and experience.
• Robust benefits package: We offer a comprehensive benefits package that includes health, dental, and vision insurance, as well as a 401(k) plan.
• Opportunities for career growth: We're a growing company that offers opportunities for career growth and advancement.
• Flexible work environment: We offer a flexible work environment that allows you to work from home and manage your time effectively.
• Collaborative team environment: We're a close-knit team that values collaboration and teamwork.

How to Apply

If you're a motivated and customer-focused individual who is passionate about making a difference in people's lives, we encourage you to apply for this role. Please submit your resume and a cover letter that outlines your experience and qualifications. We can't wait to hear from you! Apply Now! Apply for this job