Experienced Customer Service Representative – Contact Center Operations

Are you a compassionate and skilled individual looking to make a meaningful difference in the lives of others? Do you have a passion for delivering exceptional customer service and a strong desire to work in a dynamic, fast-paced environment? If so, we invite you to join arenaflex, a leading provider of contact center solutions, as an Experienced Customer Service Representative.

About arenaflex

Headquartered in Seattle, arenaflex runs contact centers across the country with a team of American representatives. Our commitment to social responsibility is reflected in our business practices, as we offer work-from-home opportunities to a diverse range of individuals, including those with disabilities, veterans, and military spouses. arenaflex collaborates with organizations to enhance public service by implementing innovative strategies and nurturing teams of empathetic individuals who leverage their personal experiences to guide others through complex challenges, resulting in tangible improvements in outcomes.

Join the arenaflex Team

At arenaflex, our team is comprised of some of the most compassionate and skilled contact center professionals in the nation. By joining us, you will have the opportunity to positively impact the lives of individuals in need, knowing that your efforts have made a meaningful difference. Whether you have ample experience in contact centers or are just beginning your journey in this field, we are eager to get to know you better! Our focus is on the well-being of both our clients and our team members, recognizing that work is a significant part of life. Become a part of the arenaflex family, where you can strike a balance between work and personal life. Collaborating with various organizations and states, we deliver top-notch service to customers. Our flexible scheduling ensures that you can maintain a healthy work-life equilibrium while contributing to our mission.

Key Responsibilities

As an Experienced Customer Service Representative, you will be responsible for:

• Processing, navigating, and researching unemployment insurance claims
• Answering incoming calls via computer software and assisting customers with complex issues regarding their specific situation
• Researching information in databases to resolve complex customer issues
• Maintaining composure in escalated situations
• Operating accurately and efficiently in a fast-paced environment
• Handling multiple responsibilities at one time

Requirements

To be considered for this role, you must:

• Be a self-starter with a passion for providing outstanding service
• Demonstrate the ability to maintain composure across a variety of customer and peer interactions
• Have experience working in a team environment, including cooperating with coworkers and joint problem-solving
• Routinely demonstrate listening skills and be attentive to the needs of those you will be assisting
• Possess excellent verbal communication skills, including correct grammar and pronunciation, tone, and pitch
• Be able to remain calm under pressure in a fast-paced contact center environment
• Show empathy for those who may be frustrated or anxious
• Pay attention to detail and multitask while navigating through multiple programs and information
• Be able to use a computer quickly and accurately
• Possess the ability to remain poised in high-stress situations
• Be willing to conquer goals and challenges
• Type at least 30 WPM
• Be flexible and handle changes efficiently
• Be proficient in Excel, Word, and Outlook Office products

Additional Requirements

* Must pass a criminal background check paid for by arenaflex

• Be legally able to work in the United States
• Be a current resident living in the United States
• Have at least a high school diploma or equivalent

Training and Onboarding

arenaflex provides comprehensive training and onboarding to ensure your success in this role. Our training program includes:

• Virtual instructor-led training
• Self-paced learning
• Mandatory tech setup with our IT team
• Orientation session
• Training and nesting across 10 days, all paid

Shifts and Scheduling

As a part-time customer service representative, you must be available to work at least 20 hours per week within the hours of operation noted below:

• Monday-Friday, 8:00 am to 5:00 pm EST
• At least 20 hours per week are required (you select when you can work with the exception of Monday)
• This role is considered part-time with the opportunity for full-time, based on business needs
• *8 hours worked are required every Monday, no exceptions*

Pay Rate and Benefits

* $15.00 per hour plus benefits and performance bonuses

• This is a W2 (employee) position
• We are paid biweekly via direct deposit
• All mandatory events are paid (tech setup, orientation, training & nesting)

Employee Benefits

* Accrued paid time off (PTO)

• Sick time
• Health and medical/dental insurance plans are available after 60 days worked

Technical Requirements

* Desktop (preferred) or a true laptop; Apple/Mac, Tablets or Smart devices, Windows Mini PCs, Chromebook, Notebooks, and Android systems are NOT compatible

• Operating system: Windows 10 or higher; must be able to be upgradable as Windows 10 is phasing out 10/25
• Your computer must have at the minimum 8GB of RAM installed and a processor speed of 2.00GHz or higher; Anything less will not work with the clients' software
• US-based Internet service provider (ISP); NO T-MOBILE HOME INTERNET
• High-speed Internet via a hard-wired Ethernet connection, no Wi-Fi, satellite, or cellular hotspot or cellular internet
• USB wired headset with noise-canceling microphone
• A smartphone that is less than 3 years old that you are able to install our required software on for multifactor authentication (used for our programs' authentication process and not for work)
• Must have an operational webcam
• A second monitor is not required, but strongly recommended

How to Apply

If you are a motivated and compassionate individual looking to make a difference in the lives of others, we invite you to apply for this exciting opportunity. Please submit your application through our website, and we will be in touch to discuss the next steps in our hiring process.

Note

This opportunity is not available in California, Washington, Illinois, Connecticut, or New York at this time. Apply for this job