Experienced Insurance Customer Service Representative (Work from Home) – Property & Casualty Insurance Expertise

At arenaflex, we're dedicated to providing exceptional customer service and insurance solutions to our valued members and customers. As an experienced Insurance Customer Service Representative, you'll play a vital role in delivering top-notch support and guidance to our policyholders, helping them navigate the complexities of property and casualty insurance. If you're passionate about insurance, customer service, and working from home, we invite you to join our team and embark on a rewarding career journey.

About arenaflex

arenaflex is a leading provider of insurance and membership services, committed to empowering our members and customers with peace of mind and protection. With a rich history of innovation and customer-centricity, we've built a reputation for excellence in the insurance industry. Our team of dedicated professionals shares a common goal: to deliver exceptional service, support, and value to our members and customers.

Job Summary

We're seeking an experienced Insurance Customer Service Representative to join our Insurance Call Center team, working from the comfort of your own home. As a key member of our team, you'll be responsible for handling property and casualty-related customer service and billing inquiries, providing expert guidance on policy coverage, quotes, and changes. If you possess a Property and Casualty insurance license and a passion for delivering exceptional customer service, we encourage you to apply.

Key Responsibilities

* Handle property and casualty-related customer service and billing inquiries via telephone, providing expert guidance on policy coverage, quotes, and changes.

• Review and update policies to enhance retention and better meet the needs of our policyholders.
• Counsel policyholders on appropriate coverage, policy limits, payment options, and state laws to ensure they have sufficient protection against risks covered by property and casualty insurance.
• Make recommendations and/or changes to policies, gaining policyholder acceptance to process the changes.
• Receive and respond to calls and emails, documenting all activity in EPIC, our customer relationship management system.
• Utilize knowledge of the insurance industry and arenaflex policies and procedures to provide efficient and professional customer service.
• Identify opportunities to apply discounts, process insurance verification forms for insured, and act as a liaison for information exchange between customers and insurance companies.
• Process changes to policies within EPIC and submit changes to specific companies, following up to ensure timely processing.
• Review policy information and references company-specific claims procedures to assist insured in filing claims.
• Mail insured documentation to be signed and returned as necessary, following up to ensure timely return.
• Recognize cross-sell opportunities (membership and insurance) and obtain quote information.

What We Offer

* A competitive hourly rate, depending on experience and salary zone.

• Eligibility for Annual Merit Increase.
• Comprehensive Health benefits package, including:

+ Paid Time Off (accruals begin on the first day of employment). + 401(k) plan with a company match up to 7%. + Medical, Dental, Prescription, and Vision Coverage. + Tuition Reimbursement. + Life Insurance. + Flexible Spending Accounts.

• Nearly 4 weeks of paid time off accrued during the first year.
• Paid time off to volunteer.
• Free AAA Premier Battery Membership.

Requirements

* High school diploma or equivalent and 3 years of increasingly complex customer service experience in an insurance environment.

• Property and Casualty insurance license required.
• Membership license preferred and/or ability to obtain within 90 days of employment.

What We Value

* Diversity, Equity, and Inclusion: At arenaflex, we're committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences. We strive to attract and retain candidates with a passion for their work and encourage all qualified individuals to apply.

Work Schedule

* Monday - Friday, 10 a.m. to 6 p.m. CST, with rotating Saturdays with the team (9 a.m. to 3 p.m.).

How to Apply

If you're passionate about insurance, customer service, and working from home, we invite you to apply for this exciting opportunity. Visit our website to submit your application and join our team of dedicated professionals at arenaflex. Apply Now!

Equal Opportunity Employer

arenaflex is an equal opportunity employer, committed to attracting and retaining candidates with diverse backgrounds and experiences. We encourage all qualified individuals to apply, regardless of race, color, gender, identity, veteran status, sexual orientation, physical ability, or national origin. Apply for this job