Experienced Customer Service Representative – Remote Opportunity in Texas

Are you a people person with a passion for delivering exceptional customer experiences? Do you thrive in fast-paced environments and enjoy learning new skills? If so, we may have the purr-fect opportunity for you at arenaflex! As a rapidly growing e-commerce retailer, arenaflex is revolutionizing the pet industry with its award-winning customer service organization. We're seeking full-time, motivated Customer Service Representatives to join our team and provide top-notch support to our customers across the state of Texas.

About arenaflex

arenaflex is a leading online retailer that's dedicated to providing an unparalleled shopping experience for pet parents and their furry friends. With a focus on innovation, customer satisfaction, and employee growth, we're creating a culture that's both fun and rewarding. As a member of our team, you'll have the opportunity to work with a talented group of individuals who share your passion for delivering exceptional customer experiences.

What You'll Do

As a Customer Service Representative at arenaflex, you'll be responsible for:

• Communicating with customers via phone, email, or chat to resolve their queries and concerns
• Researching and problem-solving to provide solutions for customers, think proactively, and set follow-ups as needed to ensure contact resolution
• Operating with understanding, applying active listening, perseverance, compassion, and understanding to customers and Team Members alike
• Engaging with Team Members and Managers using virtual collaboration tools like Zoom and Slack to cultivate a customer-centric culture of collaboration
• Adapting to change with the business needs of the company and being flexible to shift schedule and work overtime as needed

What You'll Need

To succeed in this role, you'll need:

• 2 years of customer service experience
• Strong written, verbal, and listening abilities in a written assessment
• Ability to multi-task and perform well in a fast-paced environment
• Skill in computer usage for data entry and efficient internet browsing to assist customers
• Ability to adapt to change with the business needs of the company
• Flexibility to shift schedule and work overtime as needed by the business unit
• Dedication to maintain confidentiality and secure critical information
• High school graduate or equivalent experience
• Willingness and ability to pass a background check

Technical Requirements

To ensure a seamless customer experience, you'll need:

• A work area large enough to accommodate computer monitors and be free from distractions, including any background noise that impacts the customer experience
• A work area acceptable for webcam use
• A reliable wired, high-speed internet and broadband connection with a download speed of at least 30 Mbps and an upload speed of at least 10 Mbps
• A cell phone or tablet that can be used for two-factor authentication through Okta Verify

Why arenaflex Customer Service?

At arenaflex, we believe that our employees are the key to our success. That's why we offer a range of benefits and opportunities to help you grow and develop your skills. As a member of our team, you'll have access to:

• Competitive wages and benefits, including medical & dental insurance, 401k, and more
• Ongoing training and development to help you become your best
• Resources and opportunities to make a difference in the lives of our customers and their pets
• A culture that values diversity, inclusion, and employee growth
• The ability to work with a talented group of individuals who share your passion for delivering exceptional customer experiences

Equal Opportunity Employer

arenaflex is committed to equal opportunity and values and embraces diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].

How to Apply

If you're ready to join a dynamic team and make a difference in the lives of our customers and their pets, click the link below to apply for this exciting opportunity: Apply Now! We can't wait to hear from you! Apply for this job