Experienced Customer Sales and Service Representative - Hybrid Role at arenaflex

Join the arenaflex Team and Revolutionize Customer Service

Are you a sales and service enthusiast looking for a challenging and rewarding career opportunity? Do you thrive in fast-paced environments and enjoy building meaningful connections with customers? Look no further! arenaflex is seeking an experienced Customer Sales and Service Representative to join our hybrid team. As a Premier Service Consultant, you will be the voice of arenaflex, providing exceptional customer service, driving sales, and fostering loyalty.

About arenaflex

arenaflex is a global leader in communications and technology, pioneering connections that change the world. With a rich history spanning nearly 150 years, we've been innovating and pushing boundaries since Alexander Graham Bell invented the telephone and founded our company. Today, we help bring families, communities, and businesses together with the products and services they need to thrive every day. From 5G and Fiber to cutting-edge technologies, we're committed to creating a better future for all.

The Role

As a Customer Sales and Service Representative, you will be responsible for providing exceptional customer service, driving sales, and fostering loyalty. You will be the frontline representative of arenaflex, interacting with customers through calls, chats, emails, and other channels. Your primary goal will be to resolve customer issues, enhance their service experience, and drive satisfaction.

Key Responsibilities:

* Handle customer interactions in a fast-paced environment, resolving issues related to service, billing, payments, and collections.

• Explain bills and product features clearly, troubleshoot basic problems, and seek higher support if needed.
• Build customer confidence and loyalty by resolving issues and providing exceptional service.
• Support various customer inquiries, including technical issues.
• Work a flexible 40-hour per week schedule, which may include nights and weekends.
• Participate in paid training to enhance your skills and knowledge.

What We're Looking For:

* Unwavering Customer Focus: You are committed to delivering exceptional customer service and building meaningful connections with each customer.

• Strong Work Ethic: You are a self-motivated and disciplined individual who can work effectively in a fast-paced environment.
• Adaptability: You are flexible and able to adapt to changing situations and priorities.
• Problem-Solving Skills: You are able to analyze problems, identify solutions, and implement effective resolutions.
• Attention to Details: You are meticulous and detail-oriented, ensuring that customer issues are resolved accurately and efficiently.

Join Our Team and Enjoy Amazing Perks and Benefits:

* Employee discounts up to 50% off on eligible arenaflex mobility plans and accessories, internet, and home phone.

• Tuition reimbursement program to support your education and career growth.
• Paid Time off and holidays, including at least 6 company-designated holidays and additional PTO based on your bargaining group.
• Medical, Dental, and Vision coverage to ensure your health and well-being.
• 401(k) plan to support your retirement savings.
• Paid Parental Leave and Adoption Reimbursement to support your family.
• Disability Benefits, Life and Accidental Death Insurance, and Supplemental benefit programs to ensure your security and peace of mind.
• Extensive employee wellness programs to support your physical and mental health.

Work from Home (WFH) Requirements:

* You will need verified internet service (secure, reliable, and dedicated high-speed) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection).

• arenaflex will provide all the equipment you need to get started (keyboard, monitor, computer, mobile device, etc.).
• Your workspace must be in alignment with WFH standards (e.g., technical, security, physical, noise levels, Clean Desk policy, etc.).
• You will participate in workspace audits (e.g., remote desktop observation, call and screen recordings, live webcam monitoring, pictures of workspace setup, video chats, etc.).

Career Growth Opportunities:

* As a Premier Service Consultant, you will have the opportunity to round out your experience with training on the latest technology, devices, and arenaflex products, services, and promotions.

• You will have the chance to advance your career and take on new challenges, with opportunities for career growth and professional development.
• arenaflex is committed to creating a culture of innovation and excellence, where you can grow and thrive.

Equal Employment Opportunity:

arenaflex is an equal employment opportunity employer, committed to providing a diverse and inclusive work environment. We welcome applications from qualified individuals of all backgrounds and perspectives.

Apply Today!

If you're a sales and service enthusiast looking for a challenging and rewarding career opportunity, apply today! Join the arenaflex team and revolutionize customer service. Your future is calling. Apply for this job