Ecommerce Specialist - Video Chat

Join the arenaflex team as an Ecommerce Specialist - Video Chat, where you will play a vital role in providing exceptional guest service to our valued customers. As a key member of our team, you will be responsible for assisting guests with registering for Disability Access Service, addressing accessibility needs, and supporting guests' digital experience through our website and My arenaflex Experience app. If you have a passion for delivering outstanding guest service and are looking for a rewarding career opportunity, we encourage you to apply. About arenaflex arenaflex is a world-renowned entertainment and media company that has been a leader in innovation and creativity for over nine decades. Our mission is to create unparalleled experiences for our guests, and we are committed to providing exceptional service and support to our customers. As an Ecommerce Specialist - Video Chat, you will be part of a dynamic team that is dedicated to delivering outstanding guest experiences and making a positive impact on our customers' lives. Responsibilities As an Ecommerce Specialist - Video Chat, your primary responsibilities will include: * Proactively answering guest accessibility-related questions and making recommendations to improve support for guests with disabilities * Communicating efficiently through video/phone calls and balancing multiple chat interactions and computer applications while being engaged and comfortable in video calls * Assessing the level of support needed for different disabilities (e.g., hearing, mobility, visual, cognitive) based on each guest's needs * Maintaining integrity during intensified interactions and difficult conversations, and understanding when to raise concerns to Coordinator/Working Lead/Salaried Leader * Meeting required departmental metric expectations and efficiency goals when handling guest accounts * Completing all required arenaflex training and compliance courses * Being flexible with work schedule, including overtime, weekends, and holidays Key Skills and Qualifications To be successful in this role, you will need to possess the following skills and qualifications: * Exceptional guest service skills * Strong communication (video/phone, chat) skills * Proficiency in various software applications * Problem-solving and decision-making skills * Sales and service experience in a customer service or contact center environment * Ability to handle confidential information and provide conflict resolution through a balance of integrity and partner resourcing * Written, verbal, and interpersonal communication skills * Comfortable asking discovery questions to acquire relevant information from guests to resolve which accessibility service(s) are the best fit or which may require further medical consultation/evaluation Preferred Qualifications While not required, the following qualifications are preferred: * Previous experience working with individuals with disabilities or accessibility needs * Experience in related roles such as Guest Services or Guest Relations with knowledge of our Services for Guests with Disabilities * Sales and closing skills when overcoming objections * Bilingual * Knowledge of arenaflex Parks and tools (e.g., Disneyland App, My arenaflex Experience, Live Engage, Guest Service Suite, MDX, VINCENT, Zendesk, Avaya) Work Environment and Culture As an Ecommerce Specialist - Video Chat, you will be working in an inbound contact center located at arenaflex Central in Orlando, Florida. Our team is dedicated to providing exceptional guest service and support, and we are committed to creating a positive and inclusive work environment. We offer a dynamic and fast-paced work environment, with opportunities for growth and development. Compensation and Benefits The starting pay rate for this position is $18.90/hour. arenaflex offers a comprehensive benefits package, including medical, dental, and vision insurance, as well as 401(k) matching and paid time off. How to Apply If you are passionate about delivering outstanding guest service and are looking for a rewarding career opportunity, we encourage you to apply. Please submit your application through our website, and we will review your qualifications and experience. We look forward to hearing from you! Equal Employment Opportunity arenaflex is an equal opportunity employer and welcomes all job seekers, including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, please email [email protected] with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are related to the accessibility of the online application system due to a disability. Contact Us If you have any questions or would like more information about this role, please do not hesitate to contact us. We look forward to hearing from you! ```html

About arenaflex

arenaflex is a world-renowned entertainment and media company that has been a leader in innovation and creativity for over nine decades. Our mission is to create unparalleled experiences for our guests, and we are committed to providing exceptional service and support to our customers.

Responsibilities

• Proactively answering guest accessibility-related questions and making recommendations to improve support for guests with disabilities
• Communicating efficiently through video/phone calls and balancing multiple chat interactions and computer applications while being engaged and comfortable in video calls
• Assessing the level of support needed for different disabilities (e.g., hearing, mobility, visual, cognitive) based on each guest's needs
• Maintaining integrity during intensified interactions and difficult conversations, and understanding when to raise concerns to Coordinator/Working Lead/Salaried Leader
• Meeting required departmental metric expectations and efficiency goals when handling guest accounts
• Completing all required arenaflex training and compliance courses
• Being flexible with work schedule, including overtime, weekends, and holidays

Key Skills and Qualifications

• Exceptional guest service skills
• Strong communication (video/phone, chat) skills
• Proficiency in various software applications
• Problem-solving and decision-making skills
• Sales and service experience in a customer service or contact center environment
• Ability to handle confidential information and provide conflict resolution through a balance of integrity and partner resourcing
• Written, verbal, and interpersonal communication skills
• Comfortable asking discovery questions to acquire relevant information from guests to resolve which accessibility service(s) are the best fit or which may require further medical consultation/evaluation

Preferred Qualifications

• Previous experience working with individuals with disabilities or accessibility needs
• Experience in related roles such as Guest Services or Guest Relations with knowledge of our Services for Guests with Disabilities
• Sales and closing skills when overcoming objections
• Bilingual
• Knowledge of arenaflex Parks and tools (e.g., Disneyland App, My arenaflex Experience, Live Engage, Guest Service Suite, MDX, VINCENT, Zendesk, Avaya)

Work Environment and Culture

As an Ecommerce Specialist - Video Chat, you will be working in an inbound contact center located at arenaflex Central in Orlando, Florida. Our team is dedicated to providing exceptional guest service and support, and we are committed to creating a positive and inclusive work environment.

Compensation and Benefits

The starting pay rate for this position is $18.90/hour. arenaflex offers a comprehensive benefits package, including medical, dental, and vision insurance, as well as 401(k) matching and paid time off.

How to Apply

If you are passionate about delivering outstanding guest service and are looking for a rewarding career opportunity, we encourage you to apply. Please submit your application through our website, and we will review your qualifications and experience.

Equal Employment Opportunity

arenaflex is an equal opportunity employer and welcomes all job seekers, including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, please email [email protected] with your request.

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