Experienced Customer Service Specialist – Remote Opportunity at arenaflex

Join arenaflex's dynamic team and make a profound impact on the quality of patients' lives At arenaflex, we are dedicated to empowering patients to live their best lives out of the hospital and in their homes. As a leading provider of full-service home medical equipment products and services, we are actively seeking a highly skilled and compassionate Customer Service Specialist to join our remote team. If you are passionate about delivering exceptional customer service and making a difference in the lives of our patients, we encourage you to apply for this exciting opportunity.

About arenaflex

arenaflex is a renowned healthcare company that offers a wide range of home medical equipment products and services to patients across the country. Our mission is to provide personalized care and support to our patients, enabling them to live independently and with dignity. We are committed to delivering exceptional customer service, and our team of dedicated professionals is passionate about making a positive impact on the lives of our patients.

Job Summary

As a Customer Service Specialist at arenaflex, you will play a critical role in ensuring the successful delivery of our services to patients. You will be responsible for answering inbound calls, making outbound calls, and providing exceptional customer service to patients and their families. Your primary focus will be on obtaining, analyzing, and verifying the accuracy of information received from referrals, creating orders, and scheduling patients to receive equipment as ordered by their doctor.

Key Responsibilities

* Develop and maintain working knowledge of current products and services offered by arenaflex

• Answer all calls and emails in a timely manner, in adherence to our goals
• Document all call information according to standard operating procedures
• Answer questions about products and services, retail stores, general service line information, and other information as necessary based on customer call needs
• Process orders, route calls to appropriate resources, and follow up on customer calls where necessary
• Review all required documentation to ensure accuracy
• Accurately process, verify, and/or submit documentation and orders
• Complete insurance verification to determine patient's eligibility, coverage, co-insurances, and deductibles
• Obtain pre-authorization if required by an insurance carrier and process physician orders to insurance carriers for approval and authorization when required
• Must be able to navigate through multiple online EMR systems to obtain applicable documentation
• Enter and review all pertinent information in EMR system, including authorizations and expiration dates
• Communicate with Customer Service and Management on an ongoing basis regarding any noticed trends with insurance companies
• Verify insurance carriers are listed in the company's database system, if not request the new carrier is entered
• Responsible for contacting patients when documentation received does not meet payer guidelines to provide updates and offer additional options to facilitate the referral process
• Meet quality assurance requirements and other key performance metrics
• Facilitate resolution on customer complaints and problem-solving
• Pays attention to detail and has great organizational skills
• Actively listens to patients and handles stressful situations with compassion and empathy
• Flexible with the actual work and the hours of operation
• Utilize company-provided tools to maintain quality, including but not limited to Authorization Guidelines, Insurance Guidelines, Fee Schedules, NPI (National Provider Identifier), PECOS (the Medicare Provider Enrollment, Chain, and Ownership System), and "How-To" documents

Competency, Skills, and Abilities

* Excellent customer service skills

• Analytical and problem-solving skills with attention to detail
• Decision-making
• Excellent ability to communicate both verbally and in writing
• Ability to prioritize and manage multiple tasks
• Proficient computer skills and knowledge of Microsoft Office
• Solid ability to learn new technologies and possess the technical aptitude required to understand the flow of data through systems as well as system interaction
• General knowledge of Medicare, Medicaid, and Commercial health plan methodologies and documentation requirements preferred
• Work well independently and as part of a group
• Ability to adapt and be flexible in a rapidly changing environment, be patient, accountable, proactive, take initiative, and work effectively on a team

Requirements

* Minimum Job Qualifications: + High School Diploma or equivalent + One (1) year work-related experience in healthcare administrative, financial, or insurance customer services, claims, billing, call center, or management regardless of industry + Senior level requires two (2) years of work-related experience and one (1) year of exact job experience + Exact job experience is considered any of the above tasks in a Medicare certified

What We Offer

* Competitive salary and benefits package

• Opportunity to work in a dynamic and growing company
• Comprehensive training and development programs
• Collaborative and supportive work environment
• Flexible work arrangements, including remote work options
• Recognition and rewards for outstanding performance
• Opportunities for career growth and advancement

Why Join arenaflex?

* arenaflex is an equal opportunity employer and does not unlawfully discriminate against employees or applicants for employment on the basis of an individual's race, color, religion, creed, sex, national origin, age, disability, marital status, veteran status, sexual orientation, gender identity, genetic information, or any other status protected by applicable law.

• Our company culture is built on the values of compassion, empathy, and excellence, and we are committed to delivering exceptional customer service to our patients.
• We offer a comprehensive benefits package, including medical, dental, and vision insurance, as well as a 401(k) retirement plan.
• Our team is passionate about making a positive impact on the lives of our patients, and we are committed to delivering high-quality care and services.

How to Apply

If you are a motivated and compassionate individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We look forward to hearing from you! Apply Now! Apply for this job