Customer Experience Associate (Remote) - Join arenaflex's Proactive Health Revolution
At arenaflex, we're redefining the future of proactive care by combining cutting-edge diagnostics, expert medical guidance, and science-backed longevity therapies. As the largest longevity medicine program in the U.S., we're committed to empowering individuals to take control of their health and wellness. We're now seeking a highly motivated and empathetic Customer Experience Associate to join our team and help deliver exceptional support to our members.
About arenaflex
arenaflex is a pioneering organization that's pushing the boundaries of proactive health. Our comprehensive program brings together a team of dedicated professionals, including doctors, coaches, and scientists, to provide personalized support and guidance to our members. By leveraging the latest advancements in diagnostics, supplements, pharmaceuticals, and expert care, we're helping individuals achieve their peak health and unlock their full potential.
The Role
As a Customer Experience Associate at arenaflex, you'll play a vital role in building strong relationships with our members, understanding their unique goals and needs, and delivering exceptional support throughout their journey. You'll be the face of arenaflex, providing high-touch, ongoing support to our members, and ensuring that they receive an exceptional customer experience.
Responsibilities
* Respond to customer inquiries across email, phone, SMS, and other messaging systems with excellent tone, grammar, and spelling for written communications
- Actively engage new subscribers and members as needed to ensure they convert successfully, receive an exceptional onboarding, and have ongoing support throughout the duration of their membership
- Anticipate and address member concerns with empathy, delivering an exceptional customer journey
- Resolve issues in a personalized, accurate, and timely manner
- Provide concierge experience to our customers by offering advice related to products and services
- Become an expert in all arenaflex systems, processes, products, and service offerings and maintain up-to-date knowledge in a fast-changing environment
- Complete trainings and up-trainings as-needed
- Maintain the highest level of discretion when dealing with customer issues
- Strive to meet and exceed structured performance targets
- Report on customer trends and feedback
- Complete occasional overtime when needed by the business to maintain SLAs
What We're Looking For
* 2 years of work experience
- 1 year of experience in a customer-facing support role. Experience working in a remote, health-related field or role is preferred
- Ability to balance efficient execution with a high attention to detail, and quality, in a fast-paced, omnichannel environment
- Exceptional organizational skills while prioritizing tasks, and team collaboration
- Comfortable adapting to evolving tech tools and platforms, working in multiple systems at once, and navigating multiple sources of information. Experience with Zendesk is preferred
- Excellent problem-solving and communication skills
- Ability to demonstrate strong writing skills, spelling, and grammar
- Possesses a customer-first, eager-to-help approach. Strong phone and escalation skills preferred
- Willing and able to work autonomously in a remote setting and able to stay proactively engaged with the wider team. Experience working remotely is strongly preferred
- Ability to work non-standard business hours, including weekends, evenings, and holidays. PST hours are strongly preferred
- Demonstrated experience working in a fast-paced agile environment, while successfully navigating ambiguity
What We Offer
* A talented, creative, and High-EQ team
- Company-provided computer and required equipment
- Competitive pay with equity compensation
- Complimentary arenaflex Membership for Full-Time Employees
- Generous benefits package including Healthcare, Dental, Vision, Life Insurance, and Wellness Care
- Ability to create the culture of the organization as an early key contributor
- Opportunity to truly have an impact within a growing organization
- 100% remote working environment
Compensation
* $19 - $22 an hour (commensurate with experience)
Important Note
Please be aware that job scams are on the rise. If you're contacted for this role, it will be from a team member with an email address domain of @arenaflex.com. Our company does not use Microsoft Teams and will never ask you to disclose your banking information.
How to Apply
If you're passionate about delivering exceptional customer experiences and are eager to join a pioneering organization that's revolutionizing proactive care, we encourage you to apply. Click on the link below to register your interest and take the first step towards becoming a part of the arenaflex team. Apply Now! Apply for this job