Experienced Customer Service Representative Trainee – Senior Care Customer Service Department

At arenaflex, we're dedicated to providing exceptional service to our Medicare-eligible members, and we're looking for a talented and compassionate Customer Service Representative Trainee to join our Senior Care Customer Service Department. As a key member of our team, you'll play a vital role in assisting our members with finding providers, resolving billing issues, obtaining prescriptions, and more. If you're passionate about delivering top-notch customer service, possess strong multitasking abilities, and thrive in a fast-paced environment, we encourage you to apply for this exciting opportunity.

About arenaflex

arenaflex is a leading health benefit plan company in Tennessee, with a rich history of helping Tennesseans find their own unique paths to good health. For over 65 years, we've been committed to providing physical, financial, and community good health for our members. As a remote-first organization, we're proud to offer a flexible work environment that allows our employees to work from the comfort of their own homes. Our company culture is built on a foundation of caring tradition, a focused approach to health, and a bright outlook for an even healthier tomorrow.

Job Responsibilities

As a Customer Service Representative Trainee, you'll be responsible for:

• Receiving, investigating, and resolving all customer inquiries timely and accurately
• Handling customer service inquiries and problems via the telephone, chat, email, and TEAMS
• Ensuring all customer communication is clearly documented
• Educating callers to ensure resolution is achieved on first contact
• Participating in required testing and training programs
• Working independently under general supervision and collaboratively as part of a team in a fast-paced environment
• Adhering to assigned schedules and working overtime as required

Key Qualifications

To be successful in this role, you'll need:

• A High School Diploma or equivalent
• 1 year of experience in a customer service support role
• Proficient in Microsoft Office (Outlook, Word, Excel, and PowerPoint)
• Proficient oral and written communication skills
• Proficient interpersonal and organizational skills
• Exceptional time management skills
• Ability to work independently under general supervision and collaboratively as part of a team in a fast-paced environment
• Independent, sound decision-making, and problem-solving skills
• Ability to talk and type simultaneously in a clear and concise manner while interacting with customers

Training and Development

As a Customer Service Representative Trainee, you'll participate in a comprehensive 12-14 week training program, which includes:

• Classroom instruction and hands-on training
• On-site training sessions for the first half of the program
• Multiple on-site training sessions for the last half of the program
• Ongoing coaching and feedback from experienced trainers and mentors

Work Environment and Schedule

After completing the training program, you'll work in a weekly rotating shift, which may include:

• Working as early as 8:00 AM EST or as late as 9:00 PM EST
• Rotating shifts to ensure 24/7 coverage
• Working from home or in our office, depending on the needs of the business

Compensation and Benefits

As a valued member of our team, you'll enjoy:

• Competitive salary and benefits package
• Comprehensive health insurance
• Retirement savings plan
• Paid time off and holidays
• Opportunities for career growth and advancement

Career Growth Opportunities

At arenaflex, we're committed to helping our employees grow and develop their careers. As a Customer Service Representative Trainee, you'll have access to:

• Ongoing training and development programs
• Mentorship and coaching from experienced professionals
• Opportunities for advancement to senior roles
• Competitive salary and benefits package

Work-Life Balance

We understand the importance of work-life balance, which is why we offer:

• Flexible scheduling to accommodate your needs
• Opportunities for remote work
• Paid time off and holidays
• Comprehensive health insurance

Tobacco-Free Hiring Statement

arenaflex is a tobacco-free organization, and we're committed to promoting health and wellness for our employees and our community. As a condition of employment, you'll be required to pass a background check, which includes an illegal drug and tobacco/nicotine test.

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer, and we're committed to recruiting, hiring, training, and promoting individuals in all job classifications without regard to race, religion, color, age, sex, national origin, citizenship, pregnancy, veteran status, sexual orientation, physical or mental disability, gender identity, or any other characteristic protected by applicable law.

How to Apply

If you're passionate about delivering exceptional customer service and possess the skills and qualifications we're looking for, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further. Apply Now! Apply for this job