Experienced Full Stack Inside Sales Residential Customer Service Representative – Remote Work Opportunity at arenaflex

Job Summary:

Join arenaflex, a leading environmental services company, as an Inside Sales Consultant for Residential Business. As a key member of our team, you will have the opportunity to exude customer zeal in the growth and retention of residential customers by selling new products and services, retaining customers, and delivering superior customer service. With a focus on customer satisfaction, you will be responsible for responding to inbound calls, building customer and brand loyalty, and promoting arenaflex products and services to customers.

About arenaflex:

arenaflex is a leader in the environmental services industry, providing customers with the most complete set of products and services, including recycling, waste, special waste, hazardous waste, and field services. Our industry-leading commitments to advance circularity and support decarbonization are helping deliver on our vision to partner with customers to create a more sustainable world. With a strong focus on customer satisfaction, employee engagement, and community involvement, arenaflex is a great place to grow your career and make a positive impact.

Key Responsibilities:

* Respond to inbound calls within the inside sales environment from residential customers inquiring about their existing service with arenaflex for their home or residence.

• Build customer and brand loyalty by addressing inquiries and handling the customer's needs with a high level of respect and professionalism.
• Create customized solutions to acquire new business utilizing the sales tactics learned through the training and mentoring process.
• Proactively promote arenaflex products and services to customers for cross/up-sell opportunities by following the growth sales process from initiation to close.
• Provide sales support to existing customers wanting to make changes to their accounts.
• Perform sales retention by using sales tactics learned through the training and mentoring process.
• Accountable for meeting or exceeding performance metrics identified by CRC and Customer Experience leadership around customer experience, sales activity, and sales revenue.
• Utilize excellent verbal and written communication skills, including the ability to call, connect, and interact with potential customers.
• As business needs arise, may be required to assist other functions in Inside Sales.
• Exemplify high levels of quality, productivity, and efficiency in a manner consistent with continuous quality improvement.
• Perform other job-related duties as assigned or apparent.

Essential Qualifications:

* Self-starter and a strong work ethic.

• Strong research, investigation, and problem-resolution skills.
• Strong verbal, written, typing, and interpersonal communication skills.
• Spanish bilingual fluency in a business environment.
• High school diploma or GED.
• Experience in call center or sales environment.

Preferred Qualifications:

* Bachelor's degree in Business, Marketing, or related field.

• Previous experience in sales or customer service.
• Knowledge of waste management and recycling industry.
• Familiarity with CRM software and sales tools.

Skills and Competencies:

* Excellent communication and interpersonal skills.

• Strong problem-solving and analytical skills.
• Ability to work in a fast-paced environment and meet deadlines.
• Strong customer service skills and ability to build customer relationships.
• Ability to work independently and as part of a team.
• Strong organizational and time management skills.
• Ability to learn and adapt to new technologies and processes.

Career Growth Opportunities and Learning Benefits:

* arenaflex offers a comprehensive training program to help you develop your skills and knowledge.

• Opportunities for career advancement and professional growth.
• Collaborative and supportive work environment.
• Access to industry-leading training and development programs.
• Recognition and rewards for outstanding performance.

Work Environment and Company Culture:

* arenaflex is a remote-friendly company, offering flexible work arrangements to support work-life balance.

• Collaborative and supportive work environment.
• Opportunities for professional growth and development.
• Recognition and rewards for outstanding performance.
• arenaflex is an equal opportunity employer, committed to diversity and inclusion.

Compensation, Perks, and Benefits:

* Competitive hourly rate of $21.50.

• Comprehensive medical benefits coverage, dental plans, and vision coverage.
• Life insurance and accidental death & dismemberment insurance.
• Employee Assistance Program.
• Employee discount programs.
• 401(k) plan with a company match.
• Employee Stock Purchase Plan.
• Paid time off and holidays.
• Flexible work arrangements.

How to Apply:

If you are a motivated and customer-focused individual looking for a challenging and rewarding career opportunity, please submit your application through our website. arenaflex is an equal opportunity employer, committed to diversity and inclusion. We look forward to hearing from you!

About the Company:

arenaflex is a leader in the environmental services industry, providing customers with the most complete set of products and services, including recycling, waste, special waste, hazardous waste, and field services. Our industry-leading commitments to advance circularity and support decarbonization are helping deliver on our vision to partner with customers to create a more sustainable world.

Our Values:

* Safe: We protect the livelihoods of our colleagues and communities.

• Committed to Serve: We go above and beyond to exceed our customers' expectations.
• Environmentally Responsible: We take action to improve our environment.
• Driven: We deliver results in the right way.
• Human-Centered: We respect the dignity and unique potential of every person.

Our Recognition:

* Barron's 100 Most Sustainable Companies

• CDP Discloser
• Dow Jones Sustainability Indices
• Ethisphere's World's Most Ethical Companies
• Fortune World's Most Admired Companies
• Great Place to Work
• Sustainability Yearbook S&P Global

Equal Opportunity Employer:

arenaflex is an equal opportunity employer, committed to diversity and inclusion. We welcome applications from qualified candidates of all backgrounds and perspectives. Apply for this job