Experienced Customer Service Representative – Temporary-to-Hire Opportunity at arenaflex

Job Overview:

At arenaflex, we're on a mission to revolutionize the way we connect with our customers and deliver exceptional experiences. As a leading provider of innovative staffing solutions, we're seeking an experienced Customer Service Representative to join our team in an onsite role based in Westampton, NJ. This temporary-to-hire position offers an hourly pay of $18-$19 and requires availability for a Monday-Friday work schedule from 10:30 AM to 7:00 PM. If you're passionate about delivering outstanding customer support and have a strong work ethic, we encourage you to apply today!

About arenaflex:

arenaflex is a trusted leader in providing contract, temporary, temp-to-hire, and direct hire staffing solutions. With decades of experience, we've grown from a staffing agency to a nationwide provider of workforce management solutions. Our niche recruitment expertise spans Accounting & Finance, Call Center & Office Support, Human Resources, Sales & Marketing, and Information Technology. At arenaflex, we're committed to connecting great talent with exceptional opportunities and fostering a culture of innovation, collaboration, and growth.

Key Responsibilities of the Customer Service Representative:

As a Customer Service Representative at arenaflex, you'll be responsible for providing exceptional customer support, handling inquiries, and coordinating shipments while maintaining strong communication with both internal and external partners. Your key responsibilities will include:

• Serving as a primary point of contact for customers via phone, email, and fax to provide information, resolve inquiries, and process requests.
• Scheduling pick-ups, tracing shipments, and providing estimated delivery times and rate quotes.
• Coordinating shipments with internal departments, third-party delivery agents, brokers, and container stations.
• Arranging delivery appointments and managing re-consignments as needed.
• Communicating with drivers, Accounts Receivable, and customers regarding Driver Collect and C.O.D. shipments.
• Ensuring accurate and timely billing for all shipments.
• Generating and reviewing reports, conducting daily audits, and documenting all customer interactions for follow-up.
• Assisting customers with account registration and usage of the company website.
• Meeting performance standards, including call quality, adherence to schedules, and productivity metrics.

Qualifications and Skills for the Customer Service Representative:

To succeed in this role, you'll need:

• Experience in a fast-paced customer service role, preferably in retail, hospitality, or a call center setting.
• Strong communication skills with the ability to handle customer inquiries professionally.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and basic typing skills.
• Strong attention to detail, organizational skills, and ability to multitask.
• Ability to prioritize tasks, work independently, and collaborate as part of a team.
• Willingness to maintain a flexible schedule based on business needs.
• Dependability and reliability in attendance and work performance.
• Experience handling customer concerns and complaints in a professional manner.

Why Join arenaflex?

This is a great opportunity for individuals looking to grow in a customer service role with potential for long-term employment. At arenaflex, we offer a dynamic and supportive work environment, opportunities for professional growth and development, and a competitive compensation package. If you have a strong work ethic, a customer-first mindset, and the ability to thrive in a fast-paced environment, we encourage you to apply today!

Work Environment and Company Culture:

At arenaflex, we're committed to fostering a culture of innovation, collaboration, and growth. Our team is passionate about delivering exceptional customer experiences and making a positive impact on our customers' lives. We offer a dynamic and supportive work environment, with opportunities for professional growth and development, and a competitive compensation package.

Compensation and Benefits:

* Hourly Pay: $18-$19 per hour

• Employment Type: Temporary-to-Hire
• Work Schedule: Monday-Friday, 10:30 AM-7:00 PM
• Location: Onsite in Westampton, NJ

How to Apply:

If you're passionate about delivering exceptional customer support and have a strong work ethic, we encourage you to apply today! Please submit your application through our website or by clicking the link below. Apply Now!

Equal Employment Opportunity:

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We're committed to creating a workplace that's inclusive, respectful, and supportive of all employees. Apply for this job