Experienced Customer Service Representative – Automotive Tool Support Specialist
At arenaflex, we're committed to delivering exceptional customer experiences that drive business growth and loyalty. As an Experienced Customer Service Representative – Automotive Tool Support Specialist, you'll play a critical role in supporting our franchised distributors, District Managers, Regional Managers, and commercial customers by providing accurate product information, pricing, and product availability. If you're passionate about delivering top-notch customer service and have a knack for troubleshooting, we want to hear from you!
About arenaflex
arenaflex is a global industrial technology company uniting critical mobility and multi-energy technologies and solutions to meet the needs of a rapidly evolving, more connected mobility ecosystem. With a culture of continuous improvement built upon the foundation of the arenaflex Business System, we're committed to delivering smart, safe, and sustainable solutions to our customers and the planet. Our team of over 8,500 colleagues worldwide is dedicated to making a positive impact, and we're excited to welcome like-minded individuals to our family.
Job Summary
As an Experienced Customer Service Representative – Automotive Tool Support Specialist, you'll be responsible for providing exceptional customer service to our franchised distributors, District Managers, Regional Managers, and commercial customers. You'll work closely with our Customer Service team to resolve open questions, engage with subject matter experts to resolve complex issues, and provide technical support concerning information and specifications for products provided in our arenaflex catalog and catalogs of our other suppliers.
Key Responsibilities
* Assist our franchised distributor customers in automotive tool selection, toolbox selection, troubleshooting, price and availability, technical specifications, and ordering.
- Handle all inbound calls from our internal and external sources, including giving price and availability, part numbers, application assistance, troubleshooting, and basic credits.
- Provide technical support concerning information and specifications for products provided in our arenaflex catalog and catalogs of our other suppliers.
- Input orders utilizing internal ordering software systems.
- Engage closely with the Customer Service team to resolve open questions.
- Work cross-functionally with subject matter experts to resolve open questions.
- Other responsibilities as assigned.
Essential Qualifications
* High school diploma or GED equivalent
- 1+ years of call center experience or equivalent experience in dealing with customers
- On the job experience in working with general automotive mechanics a plus
- ASE certification, automotive experience, tool experience, or related trade school degree a plus
Preferred Qualifications
* 2+ years of call center experience or equivalent experience in dealing with customers
- Experience working with general automotive mechanics
- ASE certification, automotive experience, tool experience, or related trade school degree
Required Competencies
* Basic use of PC and keyboard
- Effective verbal and written communication skills
- Ability to interpret customer issues coupled with the ability to troubleshoot and translate issues into resolution while maintaining a positive attitude
- Ability to empathize with customer concerns while maintaining a professional demeanor
- Ability to learn quickly on the job
- Ability to multi-task in a fast-paced office environment
- Ability to answer calls as a primary function of the position
Career Growth Opportunities and Learning Benefits
At arenaflex, we're committed to helping our employees grow and develop their skills. As an Experienced Customer Service Representative – Automotive Tool Support Specialist, you'll have access to:
- Continuous training to facilitate your growth and development
- Options for career exploration
- Enhanced customer service skills
- Opportunities for advancement within the company
Work Environment and Company Culture
Our work environment is designed to support collaboration, innovation, and employee well-being. As an Experienced Customer Service Representative – Automotive Tool Support Specialist, you'll enjoy:
- A hybrid work environment (2 days remote)
- A culture of continuous improvement
- A commitment to employee engagement and development
- A focus on delivering exceptional customer experiences
Compensation, Perks, and Benefits
We offer a competitive compensation package, including:
- $17 per hour
- $300 hiring bonus
- Annual company bonus/gainshare
- Comprehensive benefits package, including medical, dental, vision, life, and 401(k) with company match
- Paid time off, including 15 days vacation, 4 floating holidays, and 8 paid holidays
- Paid maternity and paternity leave
- Tuition reimbursement
- Student loan payment assistance
- Discounts on tools and other arenaflex products
How to Apply
If you're passionate about delivering exceptional customer service and have a knack for troubleshooting, we want to hear from you! Apply now by clicking the link below: Apply Job!
Equal Opportunity Employer
arenaflex is an equal opportunity employer that evaluates qualified applicants without regard to race, color, national origin, religion, ancestry, sex (including pregnancy, childbirth and related medical conditions), age, marital status, disability, veteran status, citizenship status, sexual orientation, gender identity or expression, and other characteristics protected by law. Apply for this job