Experienced Full Stack Live Chat Support Specialist – Conversational AI Development

Join arenaflex, a leading innovator in the financial services industry, as we revolutionize the way we interact with our customers through cutting-edge conversational AI technology.

About arenaflex

arenaflex is a global leader in the financial services industry, providing innovative solutions to our customers through our cutting-edge technology and expertise. Our Talk Abilities group is at the forefront of this innovation, utilizing emerging artificial intelligence technology to significantly impact the way we understand, proactively engage, and deliver hyper-customized experiences to our customers. We are seeking a highly skilled and motivated individual to join our team as a Partner Item Director, responsible for leading the development and implementation of our conversational AI client overhauling items.

Job Responsibilities

As a Partner Item Director, you will be a key member of our Computerization Development group, focused on the process, discovery, and execution of advanced chat automation capabilities. Your responsibilities will include:

• Leading the acquisition and integration of continuous item discovery efforts and defining item requirements that provide opportunities to elevate the customer experience
• Influencing customer information, conversational analysis, industry information, and technical expertise to examine the performance of existing solutions and develop future capabilities
• Working with engineers, data scientists, and product managers across various value streams to deliver products that balance short-term improvements with long-term investments
• Collaborating with core product teams to define customer stories, guide product definition, and build comprehensive acceptance measures, identifying and elevating any need for additional research to define future feature planning
• Leading customer testing and post-launch sustainment analysis of automation and identifying ways to improve the experience
• Analyzing performance metrics that demonstrate the health of the product and planning clear data-informed product suggestions accordingly
• Maintaining and refining the product backlog, planning customer stories to the needs of the end customer, while focusing on business value
• Supporting the definition and creation of the product strategy, guide, release plan, and overall customer experience

Requirements

* Four-year college degree in business, software engineering, computer science, or a related field

• Interest and enthusiasm to understand how things work and the ability to use that knowledge to create associations and find opportunities with an entrepreneurial outlook and bias towards action
• Excitement for excellent products and services, able to empathize with customers, and skilled at articulating product functionality
• A proven self-starter with the ability to manage multiple priorities and tasks
• Strong written and verbal communication skills as demonstrated by your ability to convey new and complex details with brevity and clarity
• Will have a forward-looking "growth mindset" with an emphasis on innovation trends and emerging industry/space best practices

Commitment

* Mentally Inquisitive: You ask why, you investigate, you won't hesitate to proclaim your thought. OK with ambiguity, a desire to learn, and a seeker of new challenges.

• Significant Communicator: You can communicate complex thoughts clearly regardless of your audience.
• Do-er: You're biased towards action; you try things and not reluctant to fail. You can navigate detours and remain fixed on your objectives.
• Student: You have a desire to learn new things or new technologies all while showing humility when the opportunity arises to request help.

Benefits

* Competitive base salaries

• Extra incentives
• 6% Organization Match on retirement savings plan
• Free financial education and financial wellness support
• Comprehensive clinical, dental, vision, extra security, and disability benefits
• Flexible work arrangements and schedules with hybrid and virtual options with Amex Flex
• 20+ weeks paid parental leave for all parents, regardless of gender, presented for pregnancy, adoption, or surrogacy
• Free access to global on-site health centers set up with medical professionals and specialists (dependent on location)
• Free and confidential coaching help through our Strong Personalities program
• Career advancement and training opportunities

About arenaflex's Culture

arenaflex is an equal opportunity employer and pursues work choices regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. We support our associates with the help they need to thrive, professionally and personally. That's why we have Amex Flex, our flexible work model that gives partners more flexibility while ensuring we safeguard the essential elements of our in-person culture. Depending on the job and business needs, partners will either work on-site, in a hybrid model (mix of in-office and virtual days) or completely remotely.

How to Apply

If you are a motivated and experienced professional looking to join a dynamic team and contribute to the development of cutting-edge conversational AI technology, please apply for this exciting opportunity. Apply for this job