Experienced Customer Care Representative – Scaling Growth and Innovation at arenaflex

Are you a highly energetic and self-motivated individual looking to make a significant impact in a dynamic and rapidly growing company? Do you thrive in a fast-paced environment where no two days are the same? Look no further than arenaflex, a leading technology and services company that is revolutionizing the way people live, work, and interact with each other. As an Experienced Customer Care Representative at arenaflex, you will play a critical role in scaling our growth and innovation efforts, working closely with our outreach team to support job-specific guarantee enablement, process education, leader sales skill development, and a robust new hire training program. This is an exciting opportunity to join a talented team of professionals who are passionate about delivering exceptional customer experiences and driving business success.

About arenaflex

arenaflex is a cutting-edge technology and services company that is transforming the way people live, work, and interact with each other. Our mission is to empower local economies and make a positive impact on the communities we serve. We are a rapidly growing company that is constantly innovating and evolving, which offers our colleagues the opportunity to share their unique perspectives, tackle new challenges, and own their careers.

About the Job

As an Experienced Customer Care Representative at arenaflex, you will be responsible for:

• Collaborating with partners to uncover training and enablement needs across sales skills and internal processes, and developing comprehensive solutions that are executed through various mediums, including content creation, instructor-led live training, LMS courses, work aids, playbook development, and more.
• Regularly analyzing projects to determine effectiveness, gathering feedback, and identifying opportunities for improvement and change throughout.
• Working with the training team to ensure a seamless transition from sales new hire training to a continued onboarding experience for the Stage sales team.
• Supplementing the current new hire training program with additional software – 1:1 rep training, manager support, and more.
• Being the face of arenaflex for all agents across our SMB Stage Salespeople.
• Approaching every opportunity for knowledge transfer as a chance to upskill, persuade, and drive positive change across the business.
• Utilizing strong interpersonal skills and relationship-building in live, recorded, and online training materials.
• Developing a deep understanding of how arenaflex's processes, systems, and resources work.
• Working in lockstep with other training prompts to share knowledge and upskill.
• Bringing innovative ideas to the team and elevating the current range of skills based on your experience and interests within the learning space.

We're Excited About You Because

* You are a highly energetic self-starter who can work independently with remote management.

• You have a help mentality – you love helping others and watching them succeed.
• You have a high EQ and are skilled at building relationships.
• You advance quickly, have a bias for action, and don't let questions disrupt the flow of progress.
• You succeed in a climate where there is constant change.
• You think critically.

About the Team

The Client Platform Engineering team at arenaflex is responsible for endpoint management, including macOS, Windows, ChromeOS, and VDI. Additional responsibilities include the zero-contact onboarding stream for new hires, operating system/external software fixing, and level three escalations from service desk.

We're Excited About This Opportunity Because

* You will support timely, technical solutions for scaling endpoint management.

• You will upgrade organizational efforts for end-user services.
• You will seek out amazing opportunities for automation and alleviate manual cycles.
• You will stay current with industry trends and best practices.
• You will maintain code in GitHub and participate in peer review process.
• You will work closely with cross-functional teams to develop processes and ideas.
• You will gain insight into macOS management.

Essential Qualifications

* Experience regulating an Enterprise MDM framework (ideally Windows on Microsoft Intune) and a VDI environment.

• 3+ years of experience managing the following tools for Windows support: Intune, Entra ID/Purple Promotion, M365, Autopilot, and more.
• Knowledge in CI/CD for client engineering cycles and tools.
• 3+ years of experience in at least one of the following programming languages (yet not limited to: PowerShell, Python, Ruby, GoLang).
• Experience working in a Agile environment.

Preferred Qualifications

* Experience working in a remote environment.

• Familiarity with arenaflex's products and services.
• Strong understanding of customer service principles and practices.

Compensation and Benefits

The base compensation range for this position is $35-$45 per year, depending on location. arenaflex offers a comprehensive benefits package, including:

• Medical, dental, and vision insurance
• 401(k) plan with company match
• Short-term and long-term disability insurance
• Basic life insurance
• Wellness benefits
• Paid time off
• Paid parental leave
• And more.

How to Apply

If you are a highly motivated and results-driven individual who is passionate about delivering exceptional customer experiences and driving business success, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter explaining why you are the ideal candidate for this role.

About arenaflex

arenaflex is an equal opportunity employer committed to diversity and inclusion. We welcome applications from qualified candidates of all backgrounds and perspectives. Apply for this job