Experienced Lead Data Analyst, Customer Experience – End-to-End Data Solutions and Predictive Modelling

At arenaflex, we're committed to protecting people, enhancing lives, and preserving the planet. As a trusted partner to many of the world's leading brands, we're proud to serve consumer and business customers across multiple industries. Our legacy of excellence is built on a foundation of innovation, collaboration, and a passion for delivering exceptional customer experiences. We're seeking an experienced Lead Data Analyst, Customer Experience to join our team and lead the development and maintenance of solutions related to end-to-end customer experience data. This is an exciting opportunity to work with cutting-edge technologies, collaborate with cross-functional teams, and drive business growth through data-driven insights.

About arenaflex

arenaflex is a global leader in Pest Control and other services, operating across more than 90 countries. We're proud to be a member of the Rentokil family of companies, a world-class team that rewards high performance and promotes from within. Our Total Rewards Program offers competitive pay, performance incentives, and a range of benefits that support your professional and personal growth.

Key Responsibilities

As a Lead Data Analyst, Customer Experience, you'll be responsible for:

• Leading the development and maintenance of solutions related to end-to-end customer experience data
• Analyzing complex data problems and translating them into meaningful information and visualizations for executive leadership, market leaders, and other department heads
• Conceiving, developing, planning, and prioritizing data projects in partnership with Cx leadership
• Building analytic systems and predictive models to support ongoing and future data needs
• Testing and evaluating the performance of recommended solutions, quantifying outcomes, and managing the tuning cycle for ongoing improvement to systems and models
• Experimenting with new models and techniques to ensure our solutions grow with us
• Aligning all data projects with organization goals
• Building relationships with managers and leaders to size analytical opportunities and create delivery plans to ensure we're positioned to support quality business cases and deliver ROI
• Facilitating analytical conversations with the business around "the art of the possible using data science," exploring data from a modelling perspective, and performing initial exploratory data analysis to assess business value
• Ensuring model implementations conform to regulatory requirements and producing clear documentation to support
• Managing analytical projects and coordinating activities with other shared service partners by prioritizing relevant activities and providing subject matter expertise
• Undertaking personal development to ensure up-to-date skills and knowledge

Essential Qualifications

* Seven (7) years of relevant experience in data science or a related analytical field

• Advanced knowledge of statistical / data mining methods and application
• Advanced knowledge of statistical and analytical model development
• Advanced knowledge of data modelling techniques and tools (R, Python, SAS, etc.)
• Advanced knowledge of visualization tools (PowerBI, Tableau, Quik, etc.)

Leadership Traits and Characteristics

* Strong project management, collaboration, and communication skills

• Ability to apply logic and reasoning to identify/implement solutions to complex business problems
• Business and financial acumen
• Curiosity and drive to learn and keep up with market trends and innovations
• Ability to lead, mentor, and motivate a team, engage and influence stakeholders at all levels
• Ability to adapt and be flexible in a complex transformational environment
• Clearly and confidently convey information to a wide audience
• Open to alternative solutions; ability to use logic to evaluate and measure strength and weakness
• Establish and maintain a high level of trust and credibility

Preferred Qualifications

* Master's Degree in Computational Mathematics, Statistics, or a related field

• Certified specialist in predictive analytics or other data science-related certifications

Why Choose arenaflex?

A career with arenaflex can be a professional trajectory filled with opportunity. We pride ourselves on being a world-class team that rewards high performance, and we love to promote from within. Our Total Rewards Program offers competitive pay, performance incentives, and a range of benefits that support your professional and personal growth.

Benefits and Perks

* Competitive pay and performance incentives

• Professional and personal growth opportunities
• Multiple avenues to grow your career
• Training and development programs available
• Tuition Reimbursement benefits (for FT Colleagues)
• Health and Wellness benefits, including Medical, Dental, Vision, Disability, and Life Insurance
• 401(k) retirement plan with company-matching contributions
• Vacation days & sick days
• Company-paid holidays & floating holidays
• A company mindset that prioritizes health, safety, and flexibility

Work Environment and Culture

arenaflex is committed to creating a work environment that is inclusive, diverse, and supportive. We believe in fostering a culture of collaboration, innovation, and continuous learning. Our team members are passionate about delivering exceptional customer experiences and making a positive impact on the world.

How to Apply

If you're a motivated and experienced data professional looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We can't wait to hear from you! Apply Now! Apply for this job