Experienced Healthcare Customer Service Representative – Remote Opportunity for Tennessee Residents

At arenaflex, we're passionate about delivering exceptional customer experiences that make a meaningful difference in people's lives. As a global leader in digital business services, we're committed to helping the world's best brands streamline their business in sustainable and innovative ways. With a team of over 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence enable us to be a force of good in supporting our communities, clients, and the environment.

Benefits of Working with arenaflex

At arenaflex, we believe in investing in our employees' growth and well-being. Some of the benefits of working with us include:

• Paid Training to help you develop your skills and expertise
• Competitive Wages that reflect your value to our team
• Full Benefits, including Medical, Dental, Vision, 401(k), and more
• Paid Time Off to recharge and pursue your passions
• Employee wellness and engagement programs to support your physical and mental health

About arenaflex

arenaflex is a global digital business services company that makes people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs and deliver only the best in all that we do. As a key contributor to our team, you'll have the opportunity to interact with people from all walks of life and work in a collaborative and engaging environment. Our Chief Client Officer started her career at arenaflex as an agent and advanced to the pinnacle of the company, demonstrating that the sky is the limit for our employees!

Responsibilities

As a Healthcare Customer Service Representative, you'll play a critical role in fielding customer inquiries and finding innovative ways to respond to varying questions, issues, and concerns. Your responsibilities will include:

• Connecting with customers via phone, email, chat, and/or social media to resolve their questions or concerns
• Calmly attempting to resolve and de-escalate any issues
• Escalating interactions when necessary and appropriate
• Responding to requests for assistance and/or possible processing payments
• Tracking all call-related information for auditing and reporting purposes
• Providing feedback on call issues
• Upselling if required

Qualifications

We're looking for fearless people who are inspired to deliver only the best in all that we do. To be considered for this role, you'll need:

• Ability to work remotely in a virtual team environment
• 6 months of customer service experience (preferred)
• Over 18 years of age
• Ability to type 25 wpm
• High School Graduate or GED
• Comfort with desktop computer systems
• Proven oral and written communication skills
• Logical problem-solving skills
• Ability to navigate Windows operating systems
• Organization and work prioritization skills

Work from Home Requirements

To ensure a seamless and productive work experience, we require:

• Internet Connection Requirements:

+ Minimum subscribed Download rate equal to or exceeds 25.0 MBPS + Minimum subscribed Upload rate equal to or exceeds 10.0 MBPS + ISP must have no packet loss and Ping under 30MS

• Proof of internet speed required
• Clean and quiet workspace

Be Part of Our arenaflex Family

At arenaflex, we're committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. We believe that when employees are happy and healthy, they're more productive, creative, and engaged. We're dedicated to providing a workplace that's conducive to happiness and a healthy work-life balance.

Equal Opportunity Employer

arenaflex is an Equal Opportunity Employer, committed to diversity and inclusion in all aspects of our business.

How to Apply

If you're a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please create a profile, apply to the position, and take the assessments using the link below for consideration. Apply Now!

Job Details

* Job Type: Full-time

• Pay: $14.75 per hour
• Expected hours: 40 per week
• Benefits:

+ 401(k) + Dental insurance + Health insurance + Paid time off + Vision insurance

• Schedule:

+ 8 hour shift

• Location:

+ Tennessee (Required)

• Work Location: Remote

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