Experienced Customer Service Representative – Onsite Support at arenaflex

About arenaflex

arenaflex is a global, digital business services company that delivers the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways. With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.

Benefits of Working with arenaflex

• Comprehensive Training Program: arenaflex offers a paid training program to ensure our customer service representatives have the skills and knowledge needed to excel in their roles.
• Competitive Compensation and Benefits: arenaflex offers competitive wages, full benefits (medical, dental, vision, 401k, and more), and paid time off to support our employees' well-being and work-life balance.
• Employee Wellness and Engagement Programs: arenaflex is committed to creating a workplace that is conducive to happiness and a healthy work-life balance. We offer employee wellness and engagement programs to support our employees' physical, emotional, and mental well-being.

About arenaflex and You

Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, arenaflex makes people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. As a customer service representative at arenaflex, you will become a key contributor in making that happen.

You will work in a collaborative and engaging environment, interacting with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go. Did you know that our Chief Client Officer started her career at arenaflex as an agent and advanced to the pinnacle of the company? At arenaflex, the sky is the limit!

Responsibilities

As a customer service representative, you will be responsible for finding innovative ways to respond to varying questions, issues, and concerns. Your responsibilities will include:

• Connecting with customers via phone, email, chat, and/or social media to address their questions and/or concerns.
• Calmly attempting to resolve and de-escalate any issues.
• Escalating interactions when necessary and appropriate.
• Responding to requests for assistance and/or possible processing payments.
• Tracking all call-related information for auditing and reporting purposes.
• Providing feedback on call issues.
• Upselling if required.

Qualifications

We're looking for fearless people – people who are inspired to deliver only the best in all that we do. To be successful in this role, you will need:

• A high school diploma or equivalent.
• IT/Network certifications/degrees preferred.
• To be at least 18 years of age.
• Proven call center experience.
• To be able to type 25 WPM.
• Proficiency in PC operation and navigation.
• Entry-level network troubleshooting.
• The ability to set up home Wi-Fi network.
• The ability to set up and configure a router or switch.
• Core proficiency with a laptop or desktop computer.
• The ability to work independently.
• Excellent communications skills, both oral and written.
• The ability to work in a constantly changing and fast-paced environment.
• The ability to stay composed and objective.
• Active listening skills.

Be Part of Our arenaflex Family

It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.

arenaflex is an Equal Opportunity Employer

We are committed to creating a workplace that is inclusive and diverse, where everyone feels welcome and valued. arenaflex is an equal opportunity employer and welcomes applications from diverse candidates.

Apply Now!

Ready to join the arenaflex team? Apply now to become a customer service representative and start your journey with us!