Experienced Customer Service Agent – Delivering Exceptional Experiences for arenaflex Customers

Job Summary:

At arenaflex, we're revolutionizing the way people interact with our company, and we're looking for talented individuals to join our team as Customer Service Agents. As a key member of our Service Department, you'll play a vital role in delivering exceptional customer experiences, ensuring that every interaction is prompt, friendly, and empathetic. If you're passionate about providing top-notch service, working in a fast-paced environment, and growing your career with a dynamic company, we want to hear from you!

About arenaflex:

arenaflex is a leading innovator in the industry, disrupting the traditional way of doing business. Our commitment to honesty, transparency, and high-integrity has earned us a reputation as the nation's largest retailer of used cars, with over 200 locations nationwide. Our team of over 25,000 associates is dedicated to delivering iconic customer experiences, and we're recognized for our commitment to training and diversity. We're proud to be one of the FORTUNE 100 Best Companies to Work For.

Key Responsibilities:

As a Customer Service Agent at arenaflex, you'll be responsible for:

• Answering all incoming service calls in a prompt and friendly manner, displaying empathy and a positive tone of voice throughout the entire customer interaction.
• Assisting Customer Advisors/Service Consultants with customers when needed.
• Answering basic service department questions, scheduling service appointments, and routing customers' calls.
• Providing written messages to the responsible party in a timely manner.
• Completing reminder calls for customers scheduled for an appointment.
• Assisting the service department in contacting customers once special ordered parts have arrived to schedule appointments.
• Contacting customers with Repair Requests to schedule appointments.
• Filing repair orders and all supporting documentation daily.
• Auditing all sublet invoices to ensure they are processed and resolved per arenaflex Guidelines.
• Ensuring the loaner log and dealer tags are always in compliance with audit requirements.

Essential Qualifications:

* Accountable to Associate 1 Competency Model

• Demonstrate exceptional interpersonal, communication, and customer service skills.
• Demonstrate exceptional telephone etiquette and active listening skills.
• Execute Retail Service Standardized Work
• Provide exceptional customer service at all times by consistently executing the Retail Service Standardized Work and Voice of Customer (VoC) processes.
• Maintain or exceed the arenaflex guidelines for customer satisfaction.
• Read, interpret, and transcribe data in order to maintain proper records.
• Intermediate computer skills, including spreadsheet knowledge.

Preferred Qualifications:

* Successfully work with associates in other departments within the store.

• Perform multiple duties in a high-energy, fast-paced working environment.
• Demonstrate above-average communication skills with the ability to speak and listen effectively when dealing with customers/associates, both in person and over the phone.
• Stay current in arenaflex provided training in all areas of the Service process.
• Possess intermediate computer skills.

Working Conditions:

* Primarily indoor environment; may include working at times in noisy conditions.

• May require sitting or standing for extended periods of time.
• Flexible work hours with shifts that may include nights, weekends, holiday, and 12-hour days.
• Follow all arenaflex, O.S.H.A., and EPA standards, including the use of Personal Protective Equipment, and proper waste disposal in required areas.
• Adhere to all arenaflex policies, including, but not limited to: Code of Business Conduct, Attendance, Asset Protection, Integrity, Proper Recording of Time, Environmental Health and Safety, and Standards of Professional Appearance policies.

Benefits and Perks:

* Competitive compensation package

• Comprehensive benefits program, including medical, dental, and vision insurance
• 401(k) retirement plan with company match
• Paid time off and holidays
• Opportunities for career growth and professional development
• Recognition and rewards for outstanding performance
• Collaborative and dynamic work environment

How to Apply:

If you're passionate about delivering exceptional customer experiences and growing your career with a dynamic company, we want to hear from you! Apply now to join our team as a Customer Service Agent at arenaflex. Apply Now! Apply for this job