Experienced Full Stack Customer Service Agent – Mandarin Language Support for International Travelers at arenaflex

Job Summary:

Join arenaflex, a world-renowned airline, as a Language of Destination (LOD) Customer Service Agent, where you will play a pivotal role in delivering exceptional customer experiences to travelers from diverse backgrounds. As a key representative of arenaflex, you will embody the company's values of Care, Integrity, Resilience, and Servant Leadership, ensuring that every interaction is a testament to our commitment to excellence.

About arenaflex:

arenaflex is a global airline that has been a pioneer in the aviation industry for decades. With a strong focus on customer satisfaction, we strive to provide seamless travel experiences that exceed our passengers' expectations. Our team of dedicated professionals is passionate about delivering exceptional service, and we are committed to fostering a culture of inclusivity, respect, and continuous learning.

Key Responsibilities:

As a Customer Service Agent, you will be responsible for:

• Greeting customers and guiding them through the ticketing and baggage check-in process
• Utilizing computer systems to sell, print, and reissue tickets
• Managing the check-in process, ensuring that customers have the necessary travel documentation
• Tagging baggage and performing lifting tasks that involve transferring baggage from scales to conveyor belts
• Practicing safety-conscious behaviors in all operational processes and procedures
• Assisting customers with routing, trip planning, and gate boarding
• Operating jet ways to place them in position prior to aircraft arrival and lifting, opening, closing, and securing aircraft doors
• Maintaining a high level of customer satisfaction through effective communication and problem-solving skills

Language Requirements:

As a LOD Agent, you will need to be fluent in both English and Mandarin to better serve our customers. You will be required to pass a standardized language assessment, both verbal and written, to ensure that you meet the necessary language proficiency standards.

Work Environment and Culture:

As a Customer Service Agent at arenaflex, you will be working in a fast-paced, dynamic environment that requires flexibility, adaptability, and a strong commitment to customer satisfaction. You will be part of a diverse team of professionals who share a passion for delivering exceptional service and creating memorable experiences for our passengers.

Benefits and Perks:

arenaflex offers a comprehensive benefits package that includes:

• Competitive salary and performance incentives
• 401(k) with generous company contributions up to 9%
• New hires are eligible for up to 2-weeks of vacation, earned for use in the following vacation year (April 1 – March 31)
• In addition to vacation, new hires are eligible for up to 56 hours of paid personal time within a 12-month period
• 10 paid holidays per calendar year
• Comprehensive health benefits, including medical, dental, vision, short/long term disability, and life insurance benefits
• Family care assistance through fertility support, surrogacy, and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages
• Holistic Wellbeing programs to support physical, emotional, social, and financial health
• Domestic and International space-available flight privileges for employees and eligible family members
• Career development programs to achieve your long-term career goals
• Worldwide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint
• Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective, and help implement strategies
• Recognition rewards and awards through the platform Unstoppable Together
• Access to over 500 discounts, specialty savings, and voluntary benefits through Deltaperks

What You Need to Succeed:

To be considered for this role, you will need to meet the following minimum qualifications:

• Preferred Language of Destination – Mandarin with the ability to pass standardized language assessment both verbal and written
• Consistently prioritizes safety and security of self, others, and personal data
• Embraces a diverse set of people, thinking, and styles
• Possesses a high school diploma, GED, or high school equivalency
• Is at least 18 years of age and has authorization to work in the United States
• Must be proficient in English
• Strong verbal and written communication skills using appropriate grammar, tone, and pronunciation
• Possess basic computer skills
• Must successfully pass a Customer Service Assessment
• Frequently lift bags or items weighing up to and including 50 pounds
• Occasionally lift bags or items weighing between 50 and 70 pounds
• Be willing to work a fixed and/or rotating schedule, including afternoons, evenings, weekends, and holidays
• Pass a physical ability test (PAT)
• Ability to hold airport-specific requirements, such as a SIDA Badge and Customs Seal

What Will Give You a Competitive Edge:

While not required, previous ticketing experience is preferred. If you have experience in customer service, ticketing, or a related field, you will be at an advantage in this role.

How to Apply:

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we will review your qualifications and experience.

Equal Employment Opportunity:

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion.

Note:

arenaflex is a global airline with a strong presence in the Los Angeles area. This role is based at Los Angeles International Airport (LAX) and requires a high level of flexibility and adaptability. If you are passionate about delivering exceptional customer service and have a strong commitment to safety and security, we encourage you to apply for this exciting opportunity. Apply for this job