Experienced Customer Service Specialist – Retail Store Sales and Customer Experience

At arenaflex, we're dedicated to providing exceptional customer experiences that exceed our customers' expectations. As an Experienced Customer Service Specialist, you'll play a vital role in delivering outstanding sales service, building trust relationships with wholesale and retail customers, and driving sales growth in our retail stores. If you're passionate about delivering exceptional customer experiences, have a strong sales background, and are eager to grow your career, we encourage you to apply for this exciting opportunity.

About arenaflex

arenaflex is a leading provider of innovative products and services that empower our customers to achieve their goals. With a rich history of innovation and a commitment to excellence, we've built a reputation for delivering high-quality products and exceptional customer experiences. Our team is passionate about creating a workplace that's inclusive, diverse, and supportive, where everyone can thrive and grow.

Job Summary

As an Experienced Customer Service Specialist, you'll be responsible for delivering exceptional customer experiences, building trust relationships with customers, and driving sales growth in our retail stores. You'll work closely with customers to determine their needs, answer their questions, and recommend the right solutions. You'll also be responsible for processing sales transactions accurately, maintaining precise work order files, and complying with inventory control procedures.

Key Responsibilities

* Ensure high levels of customer satisfaction through excellent sales service

• Assist customers in person and over the phone by determining needs and presenting appropriate products and services
• Build productive trust relationships with wholesale and retail customers
• Process sales transactions accurately and consistent with policies and procedures
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis
• Maintain precise work order files and formulas
• Pull appropriate products from the sales floor or warehouse
• Tint and mix products, as needed, to customer specifications
• Stock shelves and set up displays
• Clean store equipment
• Load/unload delivery trucks
• Assist in making deliveries, as needed
• Maintain in-stock and presentable condition assigned areas
• Remain knowledgeable on products offered and discuss available options
• Comply with inventory control procedures
• Suggest ways to improve sales

Essential Qualifications

* Must be at least eighteen (18) years of age

• Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
• Must have a valid, unrestricted Driver's License
• Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
• Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation

Preferred Qualifications

* Have at least a High School diploma or GED

• Have at least one (1) year experience working in a delivery, retail, or customer service position
• Have previous work experience selling paint and paint related products
• Have previous work experience operating tinting and mixing equipment
• Ability to read, write, comprehend, and communicate in more than one language
• Ability to read, write, comprehend, and communicate in Spanish

Skills and Competencies

* Excellent customer service skills

• Strong sales and communication skills
• Ability to work in a fast-paced environment
• Ability to lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
• Ability to work a variety of shifts, including evenings and weekends
• Ability to read, write, comprehend, and communicate in more than one language
• Ability to read, write, comprehend, and communicate in Spanish

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our employees grow and develop their careers. We offer a range of training and development programs, including on-the-job training, classroom training, and online courses. We also offer opportunities for advancement and career growth, including promotions to leadership roles and specialized positions.

Work Environment and Company Culture

Our retail stores are fast-paced and dynamic environments where you'll have the opportunity to work with a diverse range of customers and products. We're committed to creating a workplace that's inclusive, diverse, and supportive, where everyone can thrive and grow. Our company culture is built on a foundation of excellence, innovation, and customer-centricity.

Compensation, Perks, and Benefits

arenaflex offers a competitive compensation package, including a base salary, commission, and benefits. Our benefits package includes health, dental, and vision insurance, 401(k) matching, and paid time off. We also offer a range of perks, including employee discounts, free products, and recognition programs.

How to Apply

If you're passionate about delivering exceptional customer experiences and have a strong sales background, we encourage you to apply for this exciting opportunity. To apply, please visit our website at [insert website URL] and submit your application online. We look forward to hearing from you!

Equal Employment Opportunity

arenaflex is an equal employment opportunity/affirmative action employer committed to an inclusive and diverse workplace. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status, or any other consideration prohibited by law or by contract.

Note

arenaflex recruiting team members will never request a candidate to provide a payment, ask for financial information, or sensitive personal information like national identification numbers, date of birth, or bank account numbers during the application process. Apply for this job