Experienced Customer Operations Specialist – Part-Time Remote Role at arenaflex

At arenaflex, we're revolutionizing the way non-profit organizations conduct online raffles with our innovative web hosting platform. Our mission is to empower charities and community groups to focus on their core missions while maximizing their fundraising potential. As a growing startup, we're dedicated to continually improving our platform and expanding our reach to help more non-profits achieve their fundraising goals.

About arenaflex

arenaflex is an innovative web hosting platform that provides a user-friendly, compliant solution for online raffles. Our platform offers a range of features, including easy-to-use raffle creation and management tools, secure payment processing, automated ticket generation and distribution, real-time reporting and analytics, and compliance features to help organizations adhere to local regulations. Our goal is to simplify the process of running raffles, allowing non-profits to focus on what matters most – making a difference in their communities.

The Role

We're seeking an experienced Customer Operations Specialist to join our remote team on a part-time basis (20 hours per week). While we prefer a schedule of 1:00 PM - 5:00 PM AEST, Monday to Friday, we offer flexibility in scheduling these hours to accommodate the right candidate. As a Customer Operations Specialist, you'll play a critical role in supporting our customers, developing our sales strategies, and contributing to the growth and success of arenaflex.

Key Responsibilities:

* Manage customer support via email and phone, providing timely and effective resolutions to customer inquiries and issues

• Handle inbound sales inquiries, providing information and guidance on our platform and services
• Create user guides and documentation to support customer understanding and adoption of our platform
• Assist in developing outbound sales strategies, with potential commission structure, to drive growth and revenue
• Learn and advise on Australian raffle regulations, ensuring compliance and best practices
• Become an expert in arenaflex's platform and features, providing in-depth knowledge and support to customers
• Manage and resolve support tickets efficiently, ensuring high levels of customer satisfaction
• Guide clients through permit applications and raffle setup processes, providing clear and concise instructions
• Stay updated on industry trends and regulatory changes, ensuring arenaflex remains at the forefront of innovation and compliance
• Contribute to various projects as needed, demonstrating flexibility and adaptability in a fast-paced startup environment

Qualifications:

* Excellent communication skills (written and verbal), with the ability to articulate complex information in a clear and concise manner

• Strong problem-solving abilities, with a focus on creative and effective solutions
• Proficiency with technology and a quick learner of new systems, with a willingness to adapt to new tools and platforms
• Self-motivated and able to work independently, with a high level of autonomy and accountability
• Adaptable to a fast-paced, evolving startup environment, with a willingness to pivot and adjust to changing priorities
• Previous customer service experience, preferably in a remote or online environment
• Interest in or experience with the non-profit sector, with a passion for supporting and empowering charitable organizations
• Reliable internet connection and quiet work environment for remote work, with a commitment to maintaining high levels of productivity and focus

What We Offer:

* Remote work opportunity, with flexibility to work from anywhere and at any time

• Part-time schedule (20 hours/week), with a competitive hourly rate of $30 per hour
• Superannuation at 11% of earnings, with pro-rata entitlements for annual leave and sick leave
• Public holiday entitlements, with a focus on work-life balance and employee well-being
• Opportunity for growth into a full-time operations role as the company expands, with a focus on career development and advancement
• Chance to make a real impact in a small, growing business, with a sense of purpose and fulfillment

Why Join arenaflex?

At arenaflex, we're passionate about making a difference in the lives of non-profit organizations and their supporters. We're committed to creating a platform that's easy to use, compliant, and effective, with a focus on customer satisfaction and success. As a Customer Operations Specialist, you'll be part of a dynamic and innovative team, with a focus on growth, learning, and development. Join us today and be part of something special!

How to Apply:

If you're a motivated and experienced customer operations professional, with a passion for supporting non-profit organizations, we'd love to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you and explore how you can contribute to the success of arenaflex! Apply for this job