Experienced Healthcare Customer Specialist – Remote Part-Time Opportunity at arenaflex

Job Summary:

Join arenaflex, a leading digital health company dedicated to unifying and managing all aspects of an individual's health in one place, as an Experienced Healthcare Customer Specialist. As a key member of our team, you will play a pivotal role in ensuring consistent and effective management of client data across arenaflex's processes. With a focus on data processing, quality control, operational support, and data governance, you will serve as a Subject Matter Expert (SME) on client-level data, data submission, ingestion processes, and other data-intensive operations. If you are passionate about making a tangible impact on the well-being of individuals and communities, we encourage you to apply for this exciting remote part-time opportunity.

About arenaflex:

arenaflex is the leading digital health company dedicated to unifying and managing all aspects of an individual's health in one place. Our comprehensive, data-driven virtual health platform empowers people, providers, employers, health plans, government organizations, and communities to optimize well-being through positive behavior change. Guided by our philosophy that "we are all together better," we are committed to supporting every individual in their personal health journey and making high-quality care more accessible and affordable.

Key Responsibilities:

### Data Processing

• Act as the day-to-day processor of incoming client data, ensuring timely and accurate processing.
• Assist with data collection, entry, processing, and delivery to systems, maintaining data integrity and quality.
• Collaborate with data and development teams to enhance data fidelity and resolve data-related issues.

### Quality Control

• Run reports for internal and/or external clients and provide key data elements to leadership, ensuring data-driven decision-making.
• Prepare, proof, and edit documents and spreadsheets, maintaining attention to detail and accuracy.
• Identify data shortfalls and collaborate with data and development teams to enhance data fidelity and quality.

### Operational Support

• Serve as the point of escalation for clients and team members regarding data issues, providing timely and effective solutions.
• Propose solutions to ensure business continuity, maintaining a proactive and customer-centric approach.
• Provide operational support specific to client data for payor engagement managers, ensuring seamless collaboration and communication.

### Data Governance

• Ensure a comprehensive understanding of all internal and external data and reporting processes, maintaining data confidentiality and security standards at all times.
• Maintain adherence to data confidentiality and security standards, ensuring the protection of sensitive client information.

### Additional Duties

• Perform other duties as assigned to support team and organizational objectives, demonstrating flexibility and adaptability.

Requirements:

### Technical

• Preferred knowledge of programming languages, such as Structured Query Language (SQL), to analyze and manipulate data.
• Proficiency in Microsoft Excel for data set analysis, ensuring data-driven insights and decision-making.

### Education

• Bachelor's degree is preferred, with a focus on data analysis, management, or similar roles.
• Proven ability in data analysis, management, or similar roles is advantageous, demonstrating expertise and experience.

### Soft Skills

• Excellent verbal and written communication skills for effective collaboration with clients, providers, and internal partners.
• Strong presentation skills, ensuring clear and concise communication of data insights and recommendations.
• Effective problem-solving abilities, maintaining a proactive and customer-centric approach.
• Strong Conscious Leadership skills that promote ethical and inclusive practices, ensuring a positive and supportive work environment.

### Work Style

• Ability to work both independently and collaboratively as a team member, demonstrating flexibility and adaptability.
• Willingness and ability to travel within the United States as needed, ensuring effective collaboration and communication with clients and team members.

Nice-to-Haves:

* Additional certifications or training in data analytics, healthcare data management, or related fields, demonstrating expertise and commitment to professional development.

• Experience working in digital health or with healthcare data platforms, ensuring a deep understanding of the industry and its challenges.

Benefits:

* Competitive compensation package, ensuring fair and equitable compensation for your skills and experience.

• Comprehensive benefits program (health, dental, vision, etc.), ensuring your physical and mental well-being.
• Opportunities for professional development and career advancement, ensuring growth and progression in your career.
• A dynamic, supportive, and innovative work environment, ensuring a positive and engaging work experience.
• The chance to make a tangible impact on the well-being of individuals and communities, ensuring a sense of purpose and fulfillment.

How to Apply:

If you are passionate about making a difference in the lives of individuals and communities, we encourage you to apply for this exciting remote part-time opportunity. Please submit your application through our website, including your resume and a cover letter outlining your experience and qualifications. We look forward to reviewing your application and discussing this opportunity further. Apply for this job