Experienced Patient Care Coordinator – After Hours Call Center REMOTE – Murray, KY
Join arenaflex, a national leader in providing high-quality medical products and services, in a dynamic role that combines patient care with exceptional customer service. Are you passionate about delivering outstanding patient care and making a meaningful difference in people's lives? Do you thrive in a fast-paced, dynamic environment where no two days are the same? If so, we invite you to join arenaflex's After Hours Call Center team as a Patient Care Coordinator. In this critical role, you will be responsible for contacting patients, taking orders, verifying patient information, and placing orders in a timely manner. As a Patient Care Coordinator, you will be the first point of contact for patients, providing them with exceptional care, support, and guidance.
About arenaflex
arenaflex Healthcare Inc. is a national leader in providing ventilators, oxygen, sleep apnea treatment, wound care solutions, and home medical equipment. We help patients lead a more comfortable and productive life by keeping them engaged in their care and empowering them to manage their health and treatment at home. With hundreds of locations across 45 states, arenaflex provides high-quality medical products, services, and outstanding customer care.
Overview and Responsibilities
Summary
We are seeking a dedicated and compassionate Patient Care Coordinator to join our After Hours Call Center team in Murray, KY. As a Patient Care Coordinator, you will be responsible for:
- Contacting patients regarding delivery of equipment
- Taking patient orders and verifying patient information
- Placing orders in a timely manner
- Resolving tracking issues and rescheduling shipping orders for patients
- Troubleshooting problems based on patient input
- Verifying orders are complete
- Performing other duties as assigned
Pay and Benefits
* Starting pay: $15 per hour
- Quarterly bonus opportunity
- 100% REMOTE work from home day one of employment
- Must live in the US and live within 60 miles of any arenaflex location
- After Hours Call Center shifts
- Part-time and full-time opportunities available
- Generous paid time off and paid holidays
- 401(k) plan
- Medical, dental, and vision insurance
- Life insurance and disability insurance
- Bonus and incentive opportunities
- Mileage reimbursement (when applicable)
- Telephone reimbursement (when applicable)
Essential Duties and Responsibilities
* Accurately transcribe patient profiles over the telephone, including data entry of information and possible outbound calling
- Obtain medically necessary documentation
- Process patient orders through the On-line Pharmacy system
- Resolve tracking issues and reschedule shipping orders for patients
- Troubleshoot problems based on patient input regarding the scope and/or magnitude of failure
- Verify orders are complete
- Perform other duties as assigned
Qualifications
* Employment is contingent on: + Background investigation (company-wide) + Drug screen (when applicable for the position) + Valid driver's license in state of residence with a clean driving record (when applicable for the position)
- Education and/or experience:
+ High school diploma or GED equivalent + Experience in the medical field and administrative record management + Strong customer service background
- Skills, knowledge, and abilities:
+ Effectively communicate in English, both oral and written + Helpful, knowledgeable, and polite while maintaining a positive attitude + Interpret a variety of communications (verbal, non-verbal, written, listening, and visual) + Maintain confidentiality and practice discretion and caution when handling sensitive information + Medical terminology + Multi-task along with attention to detail + Accurately perform simple mathematical calculations using addition, subtraction, multiplication, and division + Self-motivation, organized, time-management, and deductive problem-solving skills + Work independently and as part of a team
Physical Demands
* Requires sitting, walking, standing, talking, or listening
- Requires close vision to small print on computer and/or paperwork
Machines, Equipment, and Technical Abilities
* Email transmission and communication
- Internet navigation and research
- Microsoft applications (Word and Excel)
- Office equipment (fax machine, copier, printer, phone, and computer/tablet)
- Understanding use of all applicable home medical equipment and supplies
Why Join arenaflex?
* Join a national leader in providing high-quality medical products and services
- Work in a dynamic, fast-paced environment where no two days are the same
- Make a meaningful difference in people's lives by delivering exceptional patient care and support
- Enjoy a comprehensive benefits package, including 401(k), medical, dental, and vision insurance, and life insurance and disability insurance
- Participate in bonus and incentive opportunities
- Enjoy a generous paid time off and paid holidays policy
- Work remotely from home, with the flexibility to manage your schedule and work-life balance
Equal Opportunity Employer
arenaflex Healthcare Inc. is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and diverse work environment that values and respects the contributions of all employees.
How to Apply
If you are a motivated and compassionate individual who is passionate about delivering exceptional patient care and making a meaningful difference in people's lives, we invite you to apply for this exciting opportunity. Please submit your resume and profile to [insert contact information]. We look forward to hearing from you!
Note:
arenaflex Healthcare Inc. is a DRUG-FREE WORKPLACE. Apply for this job