Experienced Work from Home Customer Service Coordinator - Bank Voice

Are you a customer service professional with a passion for delivering exceptional experiences? Do you thrive in a dynamic, fast-paced environment where no two interactions are ever the same? If so, we want to hear from you! arenaflex is seeking an experienced Work from Home Customer Service Coordinator - Bank Voice to join our team of dedicated customer care professionals.

About arenaflex

At arenaflex, we're more than just a bank - we're a community of passionate individuals dedicated to changing the face of banking for good. We believe that everyone deserves to be treated with compassion, respect, and understanding, and we're committed to delivering exceptional customer experiences that exceed our customers' expectations. Our customer care team is at the heart of everything we do, and we're looking for talented individuals like you to join our ranks.

A Culture of Excellence

At arenaflex, we're proud of our culture of excellence, which is built on a foundation of empathy, understanding, and a commitment to delivering exceptional customer experiences. Our team members are empowered to make a real difference in the lives of our customers, and we're committed to providing the training, support, and resources they need to succeed.

Your Role

As a Work from Home Customer Service Coordinator - Bank Voice, you'll be responsible for providing exceptional customer service to our customers via phone, email, and chat. You'll be the face of arenaflex, and you'll be responsible for resolving customer complaints, answering questions, and providing solutions to our customers' problems. You'll work closely with our team to ensure that our customers receive the best possible service, and you'll be empowered to make decisions and take ownership of your work.

Key Responsibilities

* Provide exceptional customer service to our customers via phone, email, and chat

• Resolve customer complaints and issues in a timely and professional manner
• Answer customer questions and provide solutions to their problems
• Work closely with our team to ensure that our customers receive the best possible service
• Empowered to make decisions and take ownership of your work
• Meet or exceed performance metrics and targets
• Participate in ongoing training and development to improve your skills and knowledge

Essential Qualifications

* High school diploma, GED or equivalent certification

• At least 2 years customer service experience or 2 years of call center experience
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced, dynamic environment
• Strong problem-solving and analytical skills
• Ability to work independently and as part of a team
• Reliable private internet connection (not supplied by cellular data or hotspot)
• A private network that is password protected where you have ownership or line of sight to every device on the network
• Internet service must be provided by Cable or Fiber Internet Service Providers (ISP)
• ISP download speeds on VPN must be at least 5Mbps, with 10+ Mbps preferred

Preferred Qualifications

* At least 1 year of Financial Services experience or Banking experience

• Experience working in a call center or customer service environment
• Knowledge of banking products and services
• Experience with CRM software and other customer service tools

Schedule

* Tuesday through Saturday, 2:00 p.m. -11:00 p.m. EST

• Sunday through Thursday, 2:00 p.m. - 11:00 p.m. EST (Limited Availability)
• Schedules are adjusted per time zone

Compensation

* The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount arenaflex is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

• Work From Home: $43,680 - $43,680 for Fascinator, Coordinator
• Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.

Benefits

* Medical, Dental, Vision, Prescription coverage Day 1

• Flexible Schedule Options
• Paid Time Off
• Wellbeing offerings such as backup childcare and Mental Wellness support
• Tuition Reimbursement
• Paid Training and Development offered quarterly
• Flexible Spending Account
• Life Insurance
• Disability Insurance
• 401 K and Stock Purchase Plan

Work from Home Location Requirements

* This role is 100% work from home. We are unable to consider applicants who do not meet the required arenaflex Work at Home compatible internet access or who live in the states of California, Hawaii, or US territories.

• Work from home U.S. based associates are not permitted to work internationally, outside of the continental United States (i.e. Hawaii or U.S. Territories), or California.

How to Apply

If you're a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!

Equal Opportunity Employer

arenaflex is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. arenaflex promotes a drug-free workplace. arenaflex will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

Accommodations

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact arenaflex Recruiting at 1-800-304-9102 or via email at [email protected]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

Technical Support

For technical support or questions about arenaflex's recruiting process, please send an email to [email protected]. arenaflex does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

arenaflex Entities

arenaflex Financial is made up of several different entities. Please note that any position posted in Canada is for arenaflex Canada, any position posted in the United Kingdom is for arenaflex Europe and any position posted in the Philippines is for arenaflex Philippines Service Corp. (COPSSC). Apply for this job