Experienced Customer Experience Advisor (Part-Time) – Remote, Nashville

At arenaflex, we're on a mission to inspire and impact the world with vision, purpose, and style. As a part-time remote Customer Experience Advisor, you'll play a vital role in helping us deliver extraordinary glasses shopping and ownership experiences to our customers. If you're passionate about our brand, excited to build strong relationships with shoppers new and old, and thrive in a dynamic, innovative environment, we want to hear from you!

What You'll Do:

As a Customer Experience Advisor at arenaflex, you'll be responsible for delivering nothing-but-wonderful customer service by supporting customers via email and live chat. You'll also learn our internal management system to efficiently process sales orders and maintain customer relationships. Additionally, you'll use internal communication software to interact with your teammates, management, and other departments. Your creativity and innovative problem-solving skills will be put to the test as you dream up solutions for even the smallest trends and pain points to optimize each customer's experience.

Key Responsibilities:

* Deliver exceptional customer service via email and live chat, ensuring that every interaction is nothing-but-wonderful

• Learn and master our internal management system to efficiently process sales orders and maintain customer relationships
• Utilize internal communication software to collaborate with teammates, management, and other departments
• Develop creative solutions to address customer pain points and trends, continually improving the customer experience
• Stay up-to-date with industry trends and best practices to ensure that our customers receive the best possible service

Who You Are:

We're looking for a self-starter who takes ownership of their work and is passionate about delivering exceptional customer experiences. You're a creative and innovative problem solver who can think outside the box and adapt to new challenges. As a sensitive and skillful communicator, you can adjust your tone and communication style to suit your audience. You're eager to learn new technology systems and procedures, and you're highly proficient in navigating multiple tabs and windows. You're also able to stay energized and motivated in a high-volume work environment with limited supervision.

Requirements:

* Ability to attend a virtual two-week onboarding via Google Meet video calls (Google Meet can be accessed through any web browser, but works best with Google Chrome)

• Quiet workspace with minimal noise (i.e., home office) to fulfill your shifts
• Availability to work 20-29 hours per week, with shift times starting as early as 8 a.m. and as late as 9 p.m. CT
• Availability to work evenings and weekends, including during the holiday season
• Reliable high-speed internet connection with access to your router
• Laptop and all necessary equipment will be provided
• Not on the Office of Inspector General's List of Excluded Individuals/Entities (LEIE)

Extra Credit:

* Customer service experience

• Experience working from home

About Us:

At arenaflex, we're driven to create a workplace based on inclusive behaviors and equitable systems where all employees can bring their authentic selves, feel engaged, and share their perspectives as a valued member of our team. We're committed to transparency, and our annual Impact Report and Racial Equity Strategy outline how we're sticking to these values.

Why Join arenaflex?

* Be part of a company that's passionate about making a positive impact on the world

• Work with a talented team of individuals who are dedicated to delivering exceptional customer experiences
• Enjoy a dynamic and innovative work environment that encourages creativity and growth
• Take advantage of opportunities for professional development and learning
• Participate in company outings and events, volunteering, and learning opportunities
• Connect with colleagues around common interests, backgrounds, and identities through our employee resource groups

Compensation and Benefits:

* Competitive hourly rate of $13.00

• Opportunity to work in a dynamic and innovative environment
• Comprehensive training and onboarding program
• Access to cutting-edge technology and tools
• Flexible work arrangements to suit your needs
• Opportunities for professional development and learning
• A fun and supportive work environment

How to Apply:

If you're passionate about delivering exceptional customer experiences and are excited to join a dynamic and innovative team, we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!

Equal Opportunity Employer:

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We're committed to creating a workplace that's inclusive, equitable, and respectful of all employees. Apply for this job