Experienced Customer Service Representative – Nights and Weekends (Full Time) at arenaflex

Join arenaflex's dynamic team as an Experienced Customer Service Representative, working nights and weekends in a full-time capacity. This role offers a unique blend of customer service, problem-solving, and industry knowledge, perfect for individuals passionate about delivering exceptional experiences in the live event space.

The Opportunity:

As a valued member of arenaflex's Seller Operations team, you will play a critical role in managing transactions and relationships with our esteemed sellers and customers who have placed orders through the arenaflex exchange. Your primary focus will be on taking calls and responding to emails, addressing a wide range of event and order-related questions, and ensuring that we provide elite service to both our sellers and customers. How your role expectations will progress as a Contact Center Representative in the first 30, 90, and 180 days: ###

Contact Center Representative (30 days in)

* Complete new hire orientation, gaining the knowledge and resources about how arenaflex operates and the live event industry you need to be successful.

• Learn how ticket marketplaces operate and how you'll contribute to providing great experiences for our customers.
• Gain industry knowledge, experience, and critical thinking to proactively identify potential order issues and find solutions to problems.

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Contact Center Representative (60 days in)

* Investigate instances in which customer experience has been affected, determine where fault lies, and resolve issues fairly and constructively.

• Handle day-to-day interactions with sellers beyond the scope of traditional customer service responsibilities.
• Navigate order queue and determine what requires attention to provide real-time assistance.

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Contact Center Representative (90 days in)

* Play an active role in continued learnings to advance skill sets necessary for individual and team goals.

• Manage in-bound seller calls regarding a wide range of questions and monitor open and pending orders to ensure timely confirmation by ticket sellers.

What You'll Bring as a Contact Center Representative:

* Outstanding communication, attention to detail, and organizational skills.

• Strong customer service mindset that embodies problem-solving, decision-making, and resolution skills.
• Interest in the live event space and an eager-to-learn attitude.

Office Location:

* Coppell, TX

Work Schedule:

* The first 4 weeks of employment are Monday-Friday 8:30-5:00pm for training. Training is paid and all in-office.

• Hybrid model, not fully remote. 3 days in-office and 2 days at home.
• Hours:
• 2:30pm-11:00pm, with Monday and Tuesday off.
• 3:30pm-12:00am, with Wednesday and Thursday off.
• 1:30pm-10:00pm, with Monday and Tuesday off.

Compensation and Benefits:

* $40,000 base salary with overtime eligibility.

• Bi-Annual bonuses.
• Annual equity grant.
• Any hours worked over 40/week are overtime eligible.

Join arenaflex's dynamic team today and embark on a rewarding career journey in the live event space! Apply for this job