Experienced Freelance Customer Experience Strategist – Part Time Opportunity at arenaflex

At arenaflex, we're a forward-thinking advertising agency that puts People First. Our unique philosophy sets us apart from traditional agencies, as we strive to create meaningful work that resonates with people, for brands that genuinely value and respect their audience. Our collaborative team is empowered to grow and thrive in a dynamic environment that fosters creativity and innovation. Located in the heart of sunny Santa Monica, California, we're a hub for like-minded professionals who share our passion for creating work that truly matters. We're currently seeking an experienced Freelance Customer Experience Strategist to join our team on a part-time basis through early 2025. This exciting opportunity will require approximately 8-20 hours per week (average of about 15 hours per week) and is starting immediately.

What You'll Be Working On

As a Freelance Customer Experience Strategist at arenaflex, you'll play a vital role in shaping the customer experience for our clients. Your responsibilities will include:

• Supporting the development of comprehensive communications plans that drive engagement and conversion
• Creating channel briefs for social and digital creative to fulfill media plans, ensuring alignment with brand objectives and platform best practices
• Reviewing and refining creative assets to ensure they meet the required standards and resonate with target audiences
• Developing and managing omnichannel asset ecosystems, mapping creative assets to audiences across the customer journey
• Consulting on and contributing to briefs for various digital marketing channels, including social media, digital display, website, email, app engagement, and more

How You'll Excel In Your Role

To succeed in this role, you'll need:

• 5-10 years of experience in digital marketing and/or social media strategy, with a proven track record of driving results and growth
• A deep understanding of the principles of brand building and measurement, including brand trackers, audience segmentation, category dynamics, and principles of growth
• Availability for meetings in the PST timezone, with the ability to contribute independently to project requirements without requiring extensive oversight or training
• A clear, confident, and inspiring communication style that resonates with colleagues and clients alike

Essential Qualifications

* Bachelor's degree in Marketing, Communications, or a related field

• Proven experience in developing and executing customer experience strategies that drive engagement and conversion
• Strong understanding of digital marketing channels, including social media, digital display, email, and app engagement
• Familiarity with brand building and measurement principles, including brand trackers and audience segmentation
• Excellent communication and project management skills, with the ability to work independently and collaboratively as needed

Preferred Qualifications

* Master's degree in Marketing, Communications, or a related field

• Experience working with data analytics tools and platforms, including Google Analytics and Adobe Analytics
• Familiarity with marketing automation platforms and CRM systems
• Certification in digital marketing or customer experience strategy (e.g. HubSpot, Google Analytics, or Customer Experience Certification)

Skills and Competencies

To excel in this role, you'll need to possess:

• Strong analytical and problem-solving skills, with the ability to interpret data and develop insights that inform customer experience strategies
• Excellent communication and project management skills, with the ability to work independently and collaboratively as needed
• A customer-centric approach, with a deep understanding of the customer journey and the ability to develop strategies that drive engagement and conversion
• Strong technical skills, including proficiency in digital marketing channels and data analytics tools
• A collaborative and flexible mindset, with the ability to adapt to changing project requirements and priorities

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our team members grow and develop their skills and expertise. As a Freelance Customer Experience Strategist, you'll have access to:

• Ongoing training and professional development opportunities, including workshops, webinars, and conferences
• Mentorship and coaching from experienced colleagues and industry experts
• Opportunities to work on high-profile projects and campaigns that drive results and growth
• A collaborative and dynamic work environment that fosters creativity and innovation

Work Environment and Company Culture

At arenaflex, we're proud of our collaborative and dynamic work environment, which is designed to foster creativity and innovation. Our team is empowered to grow and thrive in a culture that values:

• Open communication and transparency
• Collaboration and teamwork
• Continuous learning and professional development
• Work-life balance and flexibility
• Diversity, equity, and inclusion

Compensation, Perks, and Benefits

As a Freelance Customer Experience Strategist at arenaflex, you'll receive:

• Competitive hourly rate, commensurate with experience
• Opportunities for overtime and bonuses, based on project requirements and performance
• Access to ongoing training and professional development opportunities
• A collaborative and dynamic work environment that fosters creativity and innovation
• Flexible work arrangements, including remote work options and flexible hours

How to Apply

If you're a motivated and experienced customer experience strategist looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your resume, cover letter, and portfolio to [insert contact information]. We can't wait to hear from you! Join arenaflex and be part of a team that's shaping the future of customer experience. Apply now and take the first step towards a rewarding and challenging career opportunity! Apply for this job