Customer Success Management Specialist (Hospitality) at arenaflex

Unlock the Future of Hospitality with arenaflex

Are you a seasoned hospitality professional with a passion for delivering exceptional customer experiences? Do you thrive in a fast-paced environment where no two days are ever the same? Look no further than arenaflex, where we're revolutionizing the hospitality industry with innovative solutions and a commitment to excellence.

About arenaflex

arenaflex is a leading provider of cutting-edge technology and services to the hospitality industry. Our mission is to empower hotels, resorts, and other hospitality businesses to succeed in an ever-changing landscape. With a global presence and a team of dedicated professionals, we're shaping the future of hospitality and creating new opportunities for our customers and employees alike.

Job Summary

We're seeking a highly skilled Customer Success Management Specialist (Hospitality) to join our team. As a key member of our customer success team, you'll be responsible for managing customer relationships, driving revenue growth, and ensuring seamless onboarding and ongoing service delivery. If you're a results-driven professional with a passion for hospitality and a knack for building strong relationships, we want to hear from you.

Key Responsibilities

* Manage new and renewal sales for accounts and support other account owners

• Act as the main contact for assigned accounts, handle customer communications, resolve conflicts, and ensure contract compliance
• Conduct regular business reviews with customers to meet their goals and assist with revenue strategies. Ensure optimal product use and share system updates
• Resolve customer issues quickly and handle escalated matters. Inform team leads and the Director of Operations about any problems and track risks in the CRM
• Understand each product and service to make informed recommendations to clients
• Meet regional consortia goals for renewal and new sales during the consortia season and throughout the year
• Stay updated on industry trends and assess their impact on clients
• Support the onboarding and ongoing service delivery for customers. Review major deliverables to ensure quality and work closely with project teams to identify issues and opportunities
• Work with the collections department to ensure timely payment of orders and address any outstanding bills over 90 days

What We're Looking For

* Proven experience in a Sales or Revenue Management role within the hospitality industry, with a proven ability to persuade, influence, and negotiate effectively

• In-depth understanding of customer relationship management, coupled with excellent communication and conflict resolution skills, and the capability to manage multiple accounts and projects simultaneously
• Extensive background in the hospitality industry or a comprehensive understanding of hotel operations, particularly in the context of revenue management
• Relevant degree or Diploma in Hospitality, Business, or a related field, or equivalent experience

What We Offer

* A critical mission and purpose - At arenaflex, you'll be powering the future of hospitality and pursuing a critical mission and extraordinary purpose

• A truly global DNA - Everything at arenaflex is global, from our people to our business, which translates into our footprint, processes, and culture
• Great opportunities to learn - Learning happens all the time and in many ways at arenaflex, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues
• A caring environment - arenaflex fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment
• A complete rewards offer - arenaflex provides attractive remuneration packages, covering all essential components of a competitive reward offer, including salary, bonus, equity, and benefits
• A flexible working model - We want our employees to do their best work, wherever and however it works best for them
• A diverse and inclusive community - We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization
• A Reliable Company - Trust and reliability are fundamental values that drive our actions and shape long-lasting relationships with our customers, partners, and employees

Diversity & Inclusion

arenaflex aspires to be a leader in Diversity, Equity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience. arenaflex is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.

How to Apply

If you're a motivated and results-driven professional with a passion for hospitality and a knack for building strong relationships, we want to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you and explore how you can join our team at arenaflex. Apply for this job