Experienced Retail Customer Service Associate – Print, Signs & Graphics, and Shipping Expert

At arenaflex, we're committed to delivering exceptional customer experiences and providing top-notch services in the retail industry. As an Experienced Retail Customer Service Associate, you'll play a vital role in driving sales growth, building customer loyalty, and ensuring seamless operations in our retail stores. If you're passionate about delivering outstanding customer service, have a knack for problem-solving, and thrive in a fast-paced environment, we want to hear from you!

About arenaflex

arenaflex is a leading provider of business services, including print, signs & graphics, and shipping solutions. With a strong presence in the retail industry, we're dedicated to helping businesses succeed through innovative products, exceptional customer service, and a commitment to quality. Our team of experts is passionate about delivering market-leading customer experiences, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science.

Key Responsibilities

As an Experienced Retail Customer Service Associate, you'll be responsible for:

• Delivering exceptional customer experiences by utilizing consultative skills to anticipate customer needs, suggest alternatives, and provide solutions
• Providing expert knowledge in all areas of the retail store's business, including print, signs & graphics, and shipping
• Taking orders, coordinating activities in the store, and recommending appropriate arenaflex products and services
• Operating and maintaining a wide variety of equipment, moving boxes and equipment, stocking materials, managing the production queue and output, and completing assigned tasks based on priority
• Managing complex projects, managing retail supply, and completing assigned tasks based on priority
• Providing pricing and product information, and recommending appropriate arenaflex products and services
• Assembling parcels and preparing goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels
• Setting up and operating printing, binding, and other related equipment using customer-supplied original media and documents
• Maintaining a safe, clean, and orderly retail store environment

Essential Qualifications

* High school diploma or equivalent education

• 6+ months of specialized experience in a retail or customer service environment
• Excellent verbal and written communication skills
• Ability to stand during entire shift, excluding meal and rest periods
• Ability to move and lift 55 pounds
• Ability to bend/twist at the waist and knees on a consistent basis
• Ability to communicate effectively with customers, vendors, and other team members on a consistent basis
• Ability to perform work activities requiring cooperation and instruction on a consistent basis
• Ability to function in a fast-paced environment, under substantial pressure on a consistent basis
• Ability to maintain attention and concentration for extended periods of time on a consistent basis
• Ability to work with minimal supervision on a consistent basis
• Ability to report regularly to work and maintain established business hours in order to support the arenaflex business

Preferred Qualifications

* Previous experience in a retail or customer service environment

• Knowledge of print, signs & graphics, and shipping products and services
• Ability to work in a team environment and provide training to other team members
• Ability to suggest areas for improvement in internal processes and propose possible solutions
• Ability to work with management to reduce company costs/wastes and optimize profitability in areas of responsibility
• Ability to apply Quality concepts presented at training during daily activities
• Ability to support arenaflex Quality initiatives

Compensation and Benefits

* Competitive hourly rate: $18.55 - $21.81/Hr

• Opportunities for career growth and professional development
• Comprehensive benefits package, including health, vision, and dental insurance, retirement, and tuition reimbursement
• Paid time off and holidays
• Recognition and rewards for outstanding performance

Work Environment and Culture

* arenaflex is an equal opportunity employer and prohibits discrimination and harassment against any employee or applicant on the basis of race, color, religion, national origin, citizenship, genetic information, age (except for bona fide occupational qualifications), sex, pregnancy (including childbirth or a related medical condition), disability, sexual orientation, gender identity, gender expression, marital status, military leave or service, status as a disabled veteran or other covered veteran status, participation in EEO protected activity, any other status protected by federal, state, or local law, or association with a person on the basis of one or more of the foregoing.

• arenaflex will provide reasonable accommodations to qualified individuals with disabilities, including throughout the application and hiring process, if requested.
• arenaflex will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws.

How to Apply

If you're passionate about delivering exceptional customer experiences and have a knack for problem-solving, we want to hear from you! Apply now to become an Experienced Retail Customer Service Associate at arenaflex. Apply for this job