Experienced Customer Service Advisor Trainee – Insurance Industry

About arenaflex

At arenaflex, we're dedicated to delivering exceptional customer experiences that exceed our customers' expectations. As a leading property casualty insurer, we've maintained our reputation as one of the best in the industry for over 160 years. Our commitment to innovation, collaboration, and community involvement has created a culture that's both dynamic and supportive. We're passionate about helping our customers, agents, and communities thrive, and we're looking for talented individuals to join our team.

Job Category: Customer Service

Compensation Overview

arenaflex offers a comprehensive compensation and benefits program that includes a competitive annual base salary range, performance-based cash incentive awards, and a range of benefits to support your well-being and career growth. The actual salary for this position will be determined by a number of factors, including the scope, complexity, and location of the role, as well as the skills, education, training, credentials, and experience of the candidate.

Salary Range: $36,300.00 - $60,000.00

Target Openings: 1

What Is the Opportunity?

We're seeking a highly motivated and customer-focused individual to join our team as a Customer Service Advisor Trainee. This role is ideal for someone who is passionate about delivering exceptional customer experiences and is eager to learn and grow with our organization.

Classroom Training Schedule:

* 9AM - 5:30PM EST, Monday - Friday, for the first 4 weeks of employment

• Post-training schedule: 11:30AM - 8:00PM EST, with rotating remote Saturdays (9AM - 5:30PM EST, every 4th Saturday)

Responsibilities:

As a Customer Service Advisor Trainee, you will be responsible for:

• Assisting customers, agents, and third parties with policy inquiries and changes, billing questions, and technical support
• Responding to agent requests for quotes or changes to policies or product lines, as well as customer support on policy options such as additional deductible, basic coverages, and discounts
• Handling a high volume of inbound calls
• Processing policy change requests, working independently on project assignments, and other work handled in the Customer Solutions Center
• Exercising good judgment, flexibility, and friendliness in interactions with customers and colleagues

What Will You Do?

As a Customer Service Advisor Trainee, you will learn how to:

• Answer questions regarding policies, coverages, and premiums
• Deliver first call resolution to make it easy for customers
• Respond to customer/agent requests for quotes or changes to existing policies
• Review cancellations and reinstatements and make appropriate decisions to resolve with guidance
• Ensure current and complete documentation of all account notes

Upon completion of training, you will:

• Assist customers with simple intent calls
• Accurately enter and update policy information into various processing systems and handle phone inquiries
• Develop and foster Agent/Company Relationships
• Perform research and initiate changes/corrections to customers' policies according to established procedures and sound business judgment
• Meet and/or exceed the expectations of customers and agents, providing professional and efficient service at all times through positive interactions and extensive product knowledge

What Will Our Ideal Candidate Have?

Our preferred candidate will:

• Reside in Pacific Standard Time or Mountain Standard Time
• Have a Resident Property and Casualty or Personal Lines Insurance License (preferred)
• Hold a Bachelor's degree from an accredited four-year college or university (plus)
• Have prior insurance and/or call center experience (preferred)
• Have previous customer service experience (preferred)
• Possess high energy and motivation to follow up and take ownership
• Demonstrate flexibility and ability to work under pressure
• Exhibit excellent communication, organization, and interpersonal skills
• Show willingness and ability to learn new functions within the Customer Solutions Center

What Is a Must Have?

* High school diploma or GED required

What Is in It for You?

At arenaflex, we offer a range of benefits to support your well-being and career growth, including:

• Health Insurance: Employees and their eligible family members are eligible for coverage from the first day of employment
• Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum
• Paid Time Off: Start your career at arenaflex with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays
• Wellness Program: The Travelers wellness program is comprised of tools, discounts, and resources that empower you to achieve your wellness goals and caregiving needs
• Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved

Employment Practices

arenaflex is an equal opportunity employer. We believe that we can deliver the very best products and services when our workforce reflects the diverse customers and communities we serve. We are committed to recruiting, retaining, and developing the diverse talent of all of our employees and fostering an inclusive workplace, where we celebrate differences, promote belonging, and work together to deliver extraordinary results.

How to Apply

If you're passionate about delivering exceptional customer experiences and are eager to learn and grow with our organization, we encourage you to apply for this exciting opportunity. Please visit our website to learn more about our comprehensive benefit programs and to apply for this role. Apply Job! For more such jobs, please click here! Apply for this job