Experienced Retail Customer Service Associate – Print, Signs & Graphics, and Shipping Expert

At arenaflex, we're committed to delivering exceptional customer experiences and providing top-notch services in the retail industry. As an Experienced Retail Customer Service Associate, you'll play a vital role in driving customer satisfaction, sales growth, and operational excellence in our retail stores. If you're passionate about delivering outstanding customer service, have a keen eye for detail, and thrive in a fast-paced environment, we want to hear from you!

About arenaflex

arenaflex is a leading provider of retail services, offering a wide range of products and solutions to meet the diverse needs of our customers. Our commitment to quality, innovation, and customer satisfaction has earned us a reputation as a trusted partner in the retail industry. With a strong focus on employee development and growth, we offer a dynamic and supportive work environment that fosters collaboration, creativity, and success.

Key Responsibilities

As an Experienced Retail Customer Service Associate, you'll be responsible for:

• Delivering exceptional customer experiences by anticipating customer needs, suggesting alternatives, and finding solutions to meet customer needs
• Providing expert knowledge of print, signs & graphics, and shipping product lines, recommending appropriate arenaflex products and services
• Taking complex customer orders using order systems and providing accurate pricing information
• Assembling parcels and preparing goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels
• Setting up and operating printing, binding, and other related equipment using customer-supplied original media and documents
• Maintaining a safe, clean, and orderly retail store, adhering to arenaflex standards and procedures
• Processing financial transactions using a Point of Sale terminal (POS), including handling cash and making change
• Cleaning, repairing, and stocking all retail store printing and shipping equipment and supplies to provide optimal performance and availability
• Staying current on retail store merchandising materials and ensuring proper display of all retail area product and signage
• Taking preemptive action to prevent errors and waste
• Completing required financial paperwork and assisting with financial reporting, including daily sales, close-outs, and bank deposits
• Following arenaflex standard operating procedures, as well as adhering to legal, HR, safety, customer service, and security policies and procedures

Essential Functions

* Ability to stand during entire shift, excluding meal and rest periods

• Ability to move and lift 55 pounds
• Ability, on a consistent basis, to bend/twist at the waist and knees
• Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members
• Ability, on a consistent basis, to perform work activities requiring cooperation and instruction
• Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure
• Ability, on a consistent basis, to maintain attention and concentration for extended periods of time
• Ability, on a consistent basis, to work with minimal supervision
• Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the arenaflex business

Preferred Qualifications

* High school diploma or equivalent education

• 6+ months of specialized experience
• Excellent verbal and written communication skills
• Ability to work in a team environment and provide excellent customer service
• Ability to multitask and prioritize tasks in a fast-paced environment
• Basic math skills and accuracy with handling cash and making change
• Ability to lift, push, and pull heavy objects (up to 55 pounds)

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our employees grow and develop their careers. As an Experienced Retail Customer Service Associate, you'll have access to:

• Ongoing training and development programs to enhance your skills and knowledge
• Opportunities for career advancement and professional growth
• Collaborative and supportive work environment that fosters creativity and innovation
• Competitive compensation and benefits package, including health, vision, and dental insurance, retirement, and tuition reimbursement
• Recognition and rewards for outstanding performance and contributions to the team

Work Environment and Company Culture

arenaflex is a dynamic and supportive work environment that values diversity, inclusion, and employee well-being. Our retail stores are designed to provide a comfortable and welcoming space for customers and employees alike. As an Experienced Retail Customer Service Associate, you'll have the opportunity to work in a fast-paced and collaborative environment, surrounded by a team of dedicated and passionate professionals who share your commitment to delivering exceptional customer experiences.

Compensation, Perks, and Benefits

arenaflex offers a competitive compensation package, including:

• Hourly rate: $19.50 - $22.94
• Opportunities for overtime and bonuses
• Comprehensive benefits package, including health, vision, and dental insurance, retirement, and tuition reimbursement
• Paid time off and holidays
• Recognition and rewards for outstanding performance and contributions to the team

How to Apply

If you're passionate about delivering exceptional customer service and have a keen eye for detail, we want to hear from you! Apply now to become an Experienced Retail Customer Service Associate at arenaflex. Apply for this job