Experienced Customer Service Representative Specialist Sr. - Treasury Management Card Technology ZZ - Remote Location

At arenaflex, our people are the driving force behind our success in the markets we serve. We are united in delivering the best experience for our customers, and we foster an inclusive workplace culture where all employees feel respected, valued, and have the opportunity to contribute to the company's success. As a Customer Service Representative Specialist Sr. within arenaflex's Treasury Management Card Technology organization, you will be based anywhere within the arenaflex footprint, working remotely to support our commercial card clients in the West Region.

Job Description

Overview

As a Customer Service Representative Specialist Sr., you will play a critical role in delivering exceptional customer service to our commercial card clients. You will be responsible for performing advanced customer service activities and initiatives for specialized products and services, supporting a complex dedicated suite of products/services, and leveraging advanced processes or tools to support internal and external customers. Your focus will be on problem resolution across multiple channels for our customers, delivering the CARES model to customers and service partners, and maintaining high levels of customer satisfaction consistent with arenaflex's core values.

Key Responsibilities

* Performs advanced customer service activities and initiatives for specialized products and services, supporting a complex dedicated suite of products/services, and/or leveraging an advanced process or tool to support internal and external customers.

• Receives, investigates, and responds to customer inquiries regarding complex products, services, and issues via all channels through which customers are served.
• Resolves customer service inquiries and issues, recommends appropriate solutions, resolves the most complex or reoccurring issues, and identifies root cause and acts as an escalation point.
• May interact with higher levels within the customer organization.
• Maintains high levels of customer satisfaction consistent with arenaflex's core values, demonstrates commitment to quality, and serves as a coach or mentor and may serve as a trainer to the customer service team.
• Documents customer interactions and completes service requests to minimize customer effort or additional action.

Qualifications

To be successful in this role, you must demonstrate the following skills, competencies, work experience, education, and required certifications/licensures:

Preferred Skills

* Accountability

• Continual Improvement Process
• Customer Interactions
• Customer Service
• Decision Making
• Relationship Building
• Results-Oriented
• Technical Support

Competencies

* Accuracy and Attention to Detail

• Client Relationship Management
• Customer Experience Management
• Decision Making and Critical Thinking
• Effective Communications
• Fraud Detection and Prevention
• Managing Multiple Priorities
• Problem Solving
• Products and Services
• Tech Savvy

Work Experience

* Roles at this level typically require an Associate's or equivalent degree as well as related experience or product knowledge to accomplish primary duties.

• Typically requires 3+ years of experience.
• In lieu of a degree, a comparable combination of education, job-specific certification(s), and experience (including military service) may be considered.

Education

* Associate's degree or equivalent

Certifications

* No required certification(s)

Licenses

* No required license(s)

Pay Transparency

* Base Salary: $31,000.00 - $67,600.00

• Salaries may vary based on geographic location, market data, and individual skills, experience, and education.
• This role is incentive eligible with payment based upon company, business, and/or individual performance.

Application Window

* Generally, this opening is expected to be posted for two business days from 02/12/2025, although it may be longer with business discretion.

Benefits

* arenaflex offers a comprehensive range of benefits to help meet your needs now and in the future.

• Depending on your eligibility, options for full-time employees include:

+ Medical/prescription drug coverage (with a Health Savings Account feature) + Dental and vision options + Employee and spouse/child life insurance + Short and long-term disability protection + 401(k) with arenaflex match, pension, and stock purchase plans + Dependent care reimbursement account + Back-up child/elder care + Adoption, surrogacy, and doula reimbursement + Educational assistance, including select programs fully paid + A robust wellness program with financial incentives

• In addition, arenaflex generally provides the following paid time off, depending on your eligibility:

+ Maternity and/or parental leave + Up to 11 paid holidays each year + 8 occasional absence days each year, unless otherwise required by law + Between 15 to 25 vacation days each year, depending on career level + And years of service

Disability Accommodations Statement

* If an accommodation is required to participate in the application process, please contact us via email at [email protected].

• Please include "accommodation request" in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email.
• Emails not related to accommodation requests will not receive responses.
• Applicants may also call 877-968-7762 and say Workday for accommodation assistance.
• All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

Equal Employment Opportunity (EEO)

* arenaflex provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

California Residents

* Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how arenaflex may use or disclose your personal information in our hiring practices.

How to Apply

* To apply for this role, please click on the link below: Apply Job!

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