Experienced Insurance Customer Service Representative – Work from Home Opportunity at arenaflex

At arenaflex, we're dedicated to providing exceptional customer service to our valued members and customers. As a leading provider of insurance and travel services, we're seeking an experienced Insurance Customer Service Representative to join our team. This is a fantastic opportunity to work from home, providing you with the flexibility and work-life balance you deserve.

About arenaflex

arenaflex is a renowned organization that has been serving its members and customers for decades. We're committed to providing top-notch insurance and travel services, while also fostering a culture of inclusivity, diversity, and excellence. Our team is passionate about delivering exceptional customer experiences, and we're looking for like-minded individuals to join our ranks.

Job Summary

As an Insurance Customer Service Representative at arenaflex, you'll be responsible for handling property and casualty (P&C) related customer service and/or billing inquiries and problems via the telephone. You'll provide customers with plan coverage information, quotes, policy changes, and policy change impacts to premium. This is a challenging yet rewarding role that requires strong communication skills, a deep understanding of insurance products, and a passion for delivering exceptional customer service.

Key Responsibilities

* Handle property and casualty (P&C) related customer service and/or billing inquiries and problems via the telephone

• Provide customers with plan coverage information, quotes, policy changes, and policy change impacts to premium
• Review and update policies to enhance retention and better meet the needs of the consumer
• Counsel policyholders concerning appropriate coverage, policy limits, payment options, and state laws that will best meet their needs for sufficient protection against risks covered by Property and Casualty insurance
• Make appropriate recommendations and/or changes to the policy and gain policyholder acceptance to process the changes
• Receive and respond to calls and emails received by the insurance service center, documenting all activity in EPIC
• Utilize knowledge of insurance industry and club insurance agency policies and procedures to provide efficient and professional customer service
• Identify opportunities to apply discounts, process insurance verification forms for insured, and act as liaison for information exchange between customer and insurance companies
• Process changes to policies within EPIC and submit changes to specific companies, following up with company to ensure change requests have been processed in a timely manner
• Review policy information and references company-specific claims procedures to assist insured in filing claims
• Mail insured documentation to be signed and returned as necessary, following up to ensure documentation has been returned in a timely manner from member/customer
• Recognize cross-sell opportunities (membership and insurance) and obtain quote information
• Perform other duties as assigned

What We Offer

* Competitive hourly rate, depending on experience and salary zone

• Eligible for Annual Merit Increase
• Comprehensive Health benefits package, including:

+ Paid Time Off (accruals begin on first day of employment) + 401(k) plan with a company match + Medical, Dental, Prescription, and Vision Coverage + Tuition Reimbursement + Life Insurance + Flexible Spending Accounts

• Nearly 4 weeks of paid time off accrued during the first year
• Paid time off to volunteer
• Tuition reimbursement
• 401(K) plan with company match up to 7%
• Free arenaflex Premier Battery Membership

Requirements

* High school diploma or equivalent and 3+ years of increasingly complex customer service experience in an insurance environment

• Property and Casualty insurance license required
• Membership license preferred and/or ability to obtain within 90 days of employment

What We're Looking For

* A customer-focused individual with a passion for delivering exceptional service

• Strong communication and interpersonal skills
• Ability to work in a fast-paced environment and prioritize multiple tasks
• Strong problem-solving and analytical skills
• Ability to work independently and as part of a team
• Proficiency in EPIC and other insurance industry software

Why Join arenaflex?

* Opportunity to work from home and enjoy a flexible work-life balance

• Competitive compensation and benefits package
• Comprehensive training and development programs to help you grow in your career
• Collaborative and inclusive work environment
• Opportunity to work with a leading provider of insurance and travel services

How to Apply

If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We can't wait to hear from you!

Equal Opportunity Employer

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We're committed to fostering a culture of inclusivity, diversity, and excellence, and we encourage all qualified individuals to apply.

Diversity, Equity, and Inclusion

At arenaflex, we're dedicated to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences. We strive to attract and retain candidates with a passion for their work and encourage all qualified individuals, regardless of race, color, gender, identity, veteran status, sexual orientation, physical ability, or national origin, to apply.

Job Category

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