Experienced Senior Manager of Forecasting – Global Customer Service Capacity Planning

At arenaflex, we're committed to revolutionizing the way we serve our customers, and we're looking for a talented Senior Manager of Forecasting to join our team. As a leader in the e-commerce industry, arenaflex is dedicated to providing an unparalleled customer experience, and we're seeking a skilled professional who shares our passion for innovation and excellence.

About arenaflex

arenaflex is a world-class e-commerce platform that's constantly evolving to meet the changing needs of our customers. With a spirit of innovation that's part of our DNA, we're driven to research and develop technology that improves the lives of shoppers and sellers around the world. Our team of bright and ambitious individuals is united by a shared vision of creating a seamless and enjoyable shopping experience for our customers.

Job Summary

As our Senior Manager of Forecasting, you'll play a critical role in creating and delivering contact forecasts that will inform our global capacity planning solutions for our Customer Service (CS) network. You'll lead a team of analysts and managers across multiple countries, ensuring that our forecasts are accurate and reliable, and that our service level delivery is consistently high. This is a high-impact role that requires strong leadership, project management, and quantitative skills, as well as the ability to lead and grow high performers.

Key Responsibilities

* Create and deliver contact forecasts that inform our global capacity planning solutions for our CS network

• Lead a team of analysts and managers across multiple countries, ensuring that our forecasts are accurate and reliable
• Develop and implement forecasting techniques across multiple Amazon markets
• Manage team performance, ensuring that our service level delivery is consistently high
• Collaborate with senior CS leadership to keep them updated on the drivers for forecast variance and participate in strategic long-term planning initiatives
• Develop and maintain strong relationships with cross-functional teams, including sales, marketing, and operations
• Analyze and interpret complex data sets to inform business decisions
• Develop and implement data visualization tools to communicate findings to stakeholders
• Stay up-to-date with industry trends and best practices in forecasting and capacity planning

Essential Qualifications

* Bachelor's degree in Business, Mathematics, Operations Research, Engineering, or a related field

• 10+ years of experience in Forecasting/Planning, with a strong background in analytics and data analysis
• Experience managing a team of analytic professionals, including hiring, development, and performance management
• Strong technical skills, including SQL, statistical analysis, and data visualization tools
• Excellent communication skills, with the ability to share findings in an understandable and actionable manner
• Ability to lead successfully in a dynamic, fast-paced environment, with a strong focus on teamwork and collaboration

Preferred Qualifications

* MBA or Master's degree in Mathematics, Statistics, Computer Science, Engineering, or other business/analytical disciplines

• Experience in forecasting, time-series, and multivariate regression
• Combination of technical skills and business savvy to interface with all levels and disciplines across the organization
• Proven track record of dealing well with ambiguity, prioritizing needs, and delivering results in a dynamic environment
• Experience using AWS technologies such as Redshift, S3, etc.
• Excellent interpersonal, written, and oral communication skills
• Natural curiosity and desire to learn

What We Offer

* A dynamic and fast-paced work environment that's constantly evolving

• Opportunities for career growth and professional development
• A competitive salary and benefits package
• A collaborative and supportive team environment
• The chance to work on high-impact projects that drive business results
• Flexible work arrangements, including the option to work from home
• Access to cutting-edge technology and tools
• A comprehensive training program to help you develop your skills and expertise

How to Apply

If you're a motivated and ambitious professional who's passionate about customer experience and forecasting, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter that outlines your experience and qualifications for the role. We can't wait to hear from you!

About arenaflex

arenaflex is an equal opportunities employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates of all backgrounds and perspectives.

Contact Us

If you have any questions or would like to learn more about this opportunity, please don't hesitate to contact us. We're always happy to hear from you and look forward to connecting with you soon. Apply Now! For more information about arenaflex and our career opportunities, please visit our website at www.areflex.com. Apply for this job