Experienced Customer Data Analyst – Driving Business Success through Data-Driven Insights
At arenaflex, we're revolutionizing the way businesses communicate with their customers. Our cutting-edge Communications Automation Platform empowers customers to communicate better, faster, and smarter. As a key player in our dynamic team, you'll have the opportunity to make a significant impact by leveraging your analytical expertise to drive business success.
About arenaflex
arenaflex is a leading provider of cloud communications solutions that help businesses automate their customer interactions. Our low- and no-code solutions are designed to be easy to use, allowing anyone to harness the power of automation. By combining AI and analytics, we provide industry-leading time-to-value and rapid time to improved customer experiences. Our solutions seamlessly integrate with existing business software and infrastructure, making it easy for businesses to get started and see results quickly.
Join our Team
We're seeking an experienced Customer Data Analyst to join our team. As a key member of our analytics team, you'll play a critical role in identifying and developing key performance indicators, metrics, and data visualizations that drive success with our customer base. You'll work closely with internal project deployment teams, development teams, executives, and clients to share your vision and passion for analytical curiosity, business acumen, and logic.
Key Responsibilities
As a Customer Data Analyst at arenaflex, you'll be responsible for:
- Identifying, reviewing, and analyzing customer interaction records and logs to create meaningful success metrics and key performance indicators
- Collaborating with internal teams, including Sales, Product Development, Project Management, and Custom Development, to identify and track business case metrics
- Leading continuous improvement initiatives, including regular call reviews, data coordination, analysis, and client presentations
- Developing and interpreting weekly performance scorecards and contributing to quarterly business reviews, focusing on proactive activities and trend analysis
- Identifying potential areas for application performance enhancement
- Strategizing to improve self-service rates and ID & Authentication rates
- Being a major voice and proponent of a "Data First" mentality
- Utilizing various reports to pinpoint areas needing attention or analysis, validate successful performance, or provide immediate notification of issues
- Creating and maintaining documentation related to analytics processes and decision-making
Qualifications
To be successful in this role, you'll need:
- A strong background in data analysis, with proven experience in reviewing data and formulating recommendations
- Advanced proficiency in MS Excel, SQL, and reporting-analytics tools like Looker and MS BI
- Extreme curiosity and creativity drive
- Excellent analytical skills with attention to detail
- Strong problem-solving abilities and a results-driven mindset
- Excellent communication and presentation skills
- A Bachelor's degree in Data Analytics, Statistics, Computer Science, or a related field
Why you'll love it here
At arenaflex, we offer a range of benefits and perks that make us a great place to work:
- Unlimited Vacation for exempt employees
- Paid Holidays
- Competitive medical, dental & vision insurance for employees and their dependents
- 401K Retirement Plan
- Stock Options
- Company-paid life insurance
- Health & Flexible Savings Accounts
- Cell phone, gym, and internet reimbursement
- Paid Parental Leave
- Tuition Reimbursement
- Employee Assistance Program (EAP)
- Free snacks (Denver, and or Fort Lauderdale)
- Fun events (virtual and in-person)
What's next?
If you're passionate about data analysis and want to make a real impact in the world of cloud communications, we'd love to hear from you. Apply now to join our dynamic team and start driving business success through data-driven insights.
Equal Employment Opportunity
arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are unable to sponsor or take over sponsorship of an employment visa at this time.
GDPR and CCPA Compliance
arenaflex complies with GDPR and CCPA regulations. For more information on how we handle personal data, please refer to our Privacy Policy (at www.arenaflex.com/privacy/arenaflex-privacy-policy) or our California Applicant CCPA Privacy Notice (at www.arenaflex.com/privacy/arenaflex-california-applicant-privacy-notice).
E-Verify
arenaflex participates in E-Verify. Apply Now! For more job opportunities, please visit our careers page at arenaflex Careers. Apply for this job