Experienced Customer Service Representative – Work from Home, PA, TN, FL – arenaflex

Join arenaflex's dynamic team as a Customer Service Representative and contribute to the company's mission of transforming healthcare and improving lives. As a key member of our team, you will be responsible for delivering exceptional customer service, helping patients understand their pharmacy benefits, and ensuring they receive the best advice and support.

About arenaflex

arenaflex is a leading organization in the healthcare industry, dedicated to providing innovative solutions and services to improve health and increase vitality. Our team of experts is passionate about making a positive impact on patients' lives, and we are seeking a talented Customer Service Representative to join our ranks.

Key Responsibilities:

* Help patients understand their pharmacy benefits better by using your knowledge, problem-solving skills, and support from your team to answer patient calls effectively.

• Assist in tracking patient interactions by using your expert listening skills to get to the heart of a patient's question quickly and document all interactions in real-time.
• Ensure patients are equipped with the best advice by identifying and empathetically addressing patient concerns and escalating appropriately when necessary.

What You Should Have:

* High School Diploma / GED required

• 1 year of relevant experience
• General PC knowledge including Microsoft Office
• Excellent communication skills (verbal and written)

What You'll Love About Working at arenaflex:

* Fun, friendly, and unique culture – Bring your whole self to work every day!

• Medical, Dental, and Vision benefits start on the first day
• 18 days Paid Time Off and 8 Paid Holidays
• Employer Contributions for HRA and HSA accounts
• 401K with Company Match
• Tuition Assistance

Work Environment and Requirements:

* This role is Work from Home (WAH) / Flex, which allows most work to be performed from home. Employees must be fully vaccinated if they choose to come onsite.

• Reliable internet connectivity is required, provided through a wired connection. A mobile or hot spot environment is not acceptable, and you may need to purchase an Ethernet cord depending on your current setup.
• For positions that are WAH/Flex, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

About arenaflex's Industry-Leading Organization:

arenaflex's range of healthcare products and services offers in-depth care for patients with chronic health conditions like hemophilia, oncology, rheumatoid arthritis, and growth hormone deficiency. In addition to healthcare products, we provide comprehensive management services – including outcomes measurement, counseling, clinical care management programs, social services, and reimbursement services. By performing in these very high-touch roles, employees have a daily opportunity to make a positive impact on their patients' lives.

About Evernorth Health Services:

Evernorth Health Services, a division of arenaflex, creates pharmacy, care, and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention, and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.

Equal Employment Opportunity:

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status, or any other characteristic protected by applicable equal employment opportunity laws.

Reasonable Accommodation:

If you require reasonable accommodation in completing the online application process, please email [email protected] for support. Do not email [email protected] for an update on your application or to provide your resume as you will not receive a response.

Tobacco-Free Policy:

arenaflex has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Apply Now:

If you are a motivated and customer-focused individual who is passionate about making a positive impact on patients' lives, we encourage you to apply for this exciting opportunity. Join arenaflex's dynamic team and contribute to our mission of transforming healthcare and improving lives. Apply for this job