Customer Experience Banker Resource (Float) - Join arenaflex's Branch Banking Team in MN
At arenaflex, we're committed to providing exceptional customer experiences that go beyond just banking. Our branch banking roles offer a welcoming and inclusive team environment where you're empowered every day to help our customers achieve their financial goals. As a full-time Branch Resource Team member, you'll engage in proactive sales and customer service activities, including teller transactions, to build strong relationships with our customers and grow their business with arenaflex.
About arenaflex
arenaflex is a leading financial institution that's dedicated to making a positive impact in the lives of our customers and communities. We're passionate about innovation, customer service, and building strong relationships with our customers. Our team is made up of talented individuals who are committed to delivering exceptional experiences and making a difference in the world.
Job Summary
We're seeking a highly motivated and customer-focused Customer Experience Banker Resource to join our Branch Resource Team in MN. As a key member of our team, you'll be responsible for retaining and growing consumer and business customer relationships by proactively identifying financial goals and needs and recommending appropriate deposit, loan, and other banking products and services. You'll also serve as a concierge for our walk-in customers, processing transactions accurately and efficiently while providing exceptional customer service.
Key Responsibilities
* Engage in proactive sales and customer service activities, including teller transactions, to build strong relationships with our customers and grow their business with arenaflex
- Retain and grow consumer and business customer relationships by proactively identifying financial goals and needs and recommending appropriate deposit, loan, and other banking products and services
- Serve as a concierge for our walk-in customers, processing transactions accurately and efficiently while providing exceptional customer service
- Effectively resolve customer issues and provide solutions to meet their needs
- Educate customers on how to optimize their use of bank technology (online, mobile, and ATM banking) to bank more conveniently and better manage their money
- Proactively identify opportunities to grow customer relationships through a disciplined sales process, new customer follow-up program, outbound calling, and sourcing referrals from customers and partners
- Adhere to all operational, security, risk, and regulatory related policies and procedures
- Demonstrate acumen in sales, customer service, relationship management, banking, investments, consumer lending, business banking, business lending, communication, and other areas of expertise
Essential Qualifications
* High School Diploma or GED and minimum of 1 year customer service or military service in an administration, contracting, civil affairs, or similar role
- Bachelor's Degree preferred
- 1 year or more in customer service in banking, financial services, or goal-driven retail sales preferred
- Cash handling skills and comfort with technology such as mobile services and online banking services
- 1 year of banking experience preferred
Preferred Qualifications
* Experience in sales, customer service, relationship management, banking, investments, consumer lending, business banking, business lending, communication, and other areas of expertise
- Strong comfort level with technology and ability to educate customers on how to optimize their use of bank technology
- Proven track record of building strong relationships with customers and growing their business
- Ability to work in a fast-paced environment and adapt to changing priorities
Work Environment and Culture
* As a member of our Branch Resource Team, you'll work in a dynamic and supportive environment that's committed to delivering exceptional customer experiences
- You'll have the opportunity to work with a talented team of professionals who are passionate about innovation, customer service, and building strong relationships with our customers
- arenaflex is a tobacco-free workplace and is committed to providing a safe and healthy work environment for all employees
Compensation and Benefits
* Competitive hourly rate of $21-22
- Comprehensive benefits package, including health insurance coverage, wellness program, life and disability insurance, retirement savings plan, paid leave programs, paid holidays, and paid time off (PTO)
- Opportunities for career growth and professional development
- Recognition and rewards for outstanding performance and contributions to the team
How to Apply
If you're a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we encourage you to apply for this exciting opportunity to join arenaflex's Branch Banking Team in MN. Please submit your application, including your resume and cover letter, through our website.
Equal Employment Opportunity
arenaflex is an equal opportunity and affirmative action employer and is committed to providing equal employment opportunities for all regardless of race, color, religion, sex, national origin, age, disability, sexual orientation, veteran status, gender identity, and expression, genetic information, or any other basis protected by local, state, or federal law.
Reasonable Accommodations
arenaflex endeavors to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of this site or if you require a reasonable accommodation to apply for a job or to perform the essential functions of the job, please send an email to [[email protected]](mailto:[email protected]).
Apply Now
Apply Job! Apply for this job