Experienced Manager, Customer Success – Health Plans, arenaflex Fitbit Health Solutions – USA

Join arenaflex, a leading innovator in the health and wellness industry, as we revolutionize the way people live healthier, more active lives. At arenaflex, we're passionate about making a meaningful impact on people's lives through our cutting-edge devices, software, and services. Our Fitbit Health Solutions (FHS) division is dedicated to delivering leading solutions to enterprise customers, empowering them to drive healthy behavior change and improve overall well-being. As a key member of our Customer Experience and Operations team, you'll play a vital role in ensuring the ongoing success of our clients and partners.

About arenaflex Fitbit Health Solutions

arenaflex Fitbit Health Solutions is a pioneering force in the health and wellness industry, committed to making the world a healthier place. Our innovative products, including smartwatches, trackers, and a smart scale, provide people with the data, inspiration, and guidance they need to reach their health and fitness goals. Coupled with our leading software and Fitbit Premium, our immersive platform experience delivers personalized experiences, insights, and guidance to support our users' health and wellness. As part of arenaflex, we're now able to make health even more accessible to everyone.

Our Mission

Our mission at arenaflex is to help make everyone in the world healthier. We believe that by providing innovative solutions and empowering people with data and guidance, we can help individuals build healthy habits and live better lives. Our team is passionate about delivering exceptional customer experiences and helping our clients meet their business objectives.

The Role

We're seeking an experienced Manager, Customer Success to join our Customer Experience and Operations team. As a key member of this team, you'll be responsible for overseeing the implementation and ongoing success of clients and partners across multiple verticals. You'll play a lead role in setting team strategy and delivering on client goals, while managing and measuring the business and operational efforts of our Customer Success team.

Responsibilities

* Oversee the implementation and ongoing success of clients and partners across multiple verticals

• Play a lead role in setting team strategy and delivering on client goals
• Manage and measure the business and operational efforts of our Customer Success team (e.g., internal key performance indicators (KPIs), client satisfaction, account operations, and ongoing client engagement)
• Lead and develop a team of remote and office-based Business-to-Business (B2B) customer success managers
• Prioritize psychological safety and real-time feedback with all team members
• Identify operational improvements to drive adoption and enhance the customer experience at scale
• Provide information to the Head of Customer Experience and Operations (e.g., book of business trends, client health status, program results, and overall team development)

Requirements

* Bachelor's degree or equivalent practical experience

• 4 years of experience in people management
• Experience in operations with a focus on measuring success
• MBA or Master's degree (preferred)
• Experience in the healthcare and life sciences industry (preferred)
• Ability to communicate, present, and influence stakeholders
• Ability to leverage account management, build relationships, and plan business growth increases from existing sources
• Ability to navigate ambiguity, support multiple projects, and meet deadlines in a fast-paced environment
• Ability to be committed to continuous improvement, effectively translate strategies into actionable plans, and be results-oriented

What We Offer

* Competitive salary range: $119,000 - $128,000 per year

• Bonus and equity opportunities
• Comprehensive benefits package
• Opportunity to work with a leading innovator in the health and wellness industry
• Collaborative and dynamic work environment
• Professional development and growth opportunities
• Flexible work arrangements, including remote work options

arenaflex is an Equal Opportunity Employer

arenaflex is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

How to Apply

If you're passionate about making a meaningful impact on people's lives and are looking for a challenging and rewarding role, we encourage you to apply. Please submit your application through our website. Apply Now! Apply for this job