Experienced Customer Support Specialist (Fraud - Credit Card, Loan or Mortgage) at arenaflex
Job Summary:
Join arenaflex, a revolutionary fintech company, as we continue to disrupt the credit card industry with our cutting-edge asset-securing platform. We're seeking a highly skilled and detail-oriented Customer Support Specialist to join our remote team. As a key member of our customer experience team, you will be responsible for providing exceptional support to customers who have applied for or received our innovative credit card product. If you're passionate about delivering world-class customer experiences, have a keen eye for detail, and thrive in a fast-paced environment, we want to hear from you!
About arenaflex:
arenaflex is a pioneering fintech company on a mission to reduce the cost of capital across the world. Our team combines the expertise of deep technology leaders (Microsoft, Google, Facebook) with finance executives (Nubank, Goldman Sachs, Square, Carta, SoFi) to create a new credit card experience. With a Seed round led by Max Levchin and a Series A led by Founders Fund, we're backed by top investors and are poised for rapid growth.
Our Culture:
At arenaflex, we value:
* Depth and rigor of thought: We dive deep into the details to ensure our solutions are robust and effective.
* Minimalist approach: We strive for simplicity in our design, code, and processes to drive efficiency and speed.
* Speed of execution: We move fast, value decisiveness, and believe that speed drives quality.
Responsibilities:
As a Customer Support Specialist at arenaflex, you will:
* Respond to customer queries in a timely and effective manner via Zendesk or other customer support tools.
* Document and log issues, as well as customer compliments and complaints.
* Collaborate with other departments to process department-related tasks.
* Review customer loan applications through various fraud software platforms.
* Review customer loan application documentation to ensure standards are met.
* Aid in reviewing company operating procedures to improve internal company processes.
* Track customer experiences across online and offline channels using logs, dashboards, and CRM systems.
Requirements:
To succeed in this role, you must have:
* At least 5 years of experience in handling fraud-specific tasks under a US Credit Card, Loan, or Mortgage account.
* Proven experience in customer-facing roles in a loan or mortgage account.
* Excellent communication, collaboration, and problem-solving skills.
* Deep investigative skills.
* Proficiency, speed, and accuracy in written communication.
* Fluency, clarity, and good diction in English.
* Great organizational skills and time management abilities.
* Working knowledge of Excel formulas and SQL (preferred).
* Experience using customer communication tools (Zendesk), task management tools, Google Drive, and Email.
* A Bachelor's Degree or comparable work experience in financial services.
* Must live in the Philippines.
* Flexibility to work US Pacific time (10 AM to 7 PM, with a 1-hour break time in between).
What We Offer:
* A competitive salary and benefits package.
* Opportunities for career growth and professional development.
* A dynamic and supportive work environment.
* Flexible work arrangements, including remote work options.
* Access to cutting-edge technology and tools.
* A chance to work with a talented and motivated team.
How to Apply:
If you're a motivated and detail-oriented individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter explaining why you're the ideal candidate for this role.
Note:
This job offer has been enriched by Jobgether.com and has a 72% flex score. Apply now and join our team at arenaflex!
```html
Join Our Team at arenaflex
At arenaflex, we're passionate about delivering exceptional customer experiences and disrupting the credit card industry with our cutting-edge asset-securing platform. We're seeking a highly skilled and detail-oriented Customer Support Specialist to join our remote team.
About arenaflex
arenaflex is a pioneering fintech company on a mission to reduce the cost of capital across the world. Our team combines the expertise of deep technology leaders (Microsoft, Google, Facebook) with finance executives (Nubank, Goldman Sachs, Square, Carta, SoFi) to create a new credit card experience.
Our Culture
- Depth and rigor of thought: We dive deep into the details to ensure our solutions are robust and effective.
- Minimalist approach: We strive for simplicity in our design, code, and processes to drive efficiency and speed.
- Speed of execution: We move fast, value decisiveness, and believe that speed drives quality.
Responsibilities
- Respond to customer queries in a timely and effective manner via Zendesk or other customer support tools.
- Document and log issues, as well as customer compliments and complaints.
- Collaborate with other departments to process department-related tasks.
- Review customer loan applications through various fraud software platforms.
- Review customer loan application documentation to ensure standards are met.
- Aid in reviewing company operating procedures to improve internal company processes.
- Track customer experiences across online and offline channels using logs, dashboards, and CRM systems.
Requirements
- At least 5 years of experience in handling fraud-specific tasks under a US Credit Card, Loan, or Mortgage account.
- Proven experience in customer-facing roles in a loan or mortgage account.
- Excellent communication, collaboration, and problem-solving skills.
- Deep investigative skills.
- Proficiency, speed, and accuracy in written communication.
- Fluency, clarity, and good diction in English.
- Great organizational skills and time management abilities.
- Working knowledge of Excel formulas and SQL (preferred).
- Experience using customer communication tools (Zendesk), task management tools, Google Drive, and Email.
- A Bachelor's Degree or comparable work experience in financial services.
- Must live in the Philippines.
- Flexibility to work US Pacific time (10 AM to 7 PM, with a 1-hour break time in between).
What We Offer
- A competitive salary and benefits package.
- Opportunities for career growth and professional development.
- A dynamic and supportive work environment.
- Flexible work arrangements, including remote work options.
- Access to cutting-edge technology and tools.
- A chance to work with a talented and motivated team.
How to Apply
If you're a motivated and detail-oriented individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter explaining why you're the ideal candidate for this role.
Apply Now!
``` Apply for this job