Experienced Full Stack Customer Solutions Architect – Cloud and Data Application Development

At arenaflex, we're revolutionizing the way businesses approach technology and innovation. As a pioneer in the public cloud, we've built a large engineering organization, moved to the cloud, re-architected our applications and data platforms, and embraced machine learning at scale. Our AI/ML capabilities are now at the forefront of what's possible in banking, and we're looking for a talented Customer Solutions Architect to join our team.

About arenaflex

arenaflex has been a trailblazer in the tech industry, and our journey has been marked by innovation and disruption. We've open-sourced several of our software tools, forged new partnerships with digital leaders, and developed a suite of internal solutions to meet the challenges of a digital-first, cloud-first business at scale. As we continue to push the boundaries of what's possible, we're seeking a customer-centric, energetic, and highly-motivated individual to join our team.

Role Overview

As a Customer Solutions Architect at arenaflex, you'll be part of a dynamic team that's passionate about delivering exceptional customer experiences. You'll work closely with technically skilled customers, internal Product and Engineering teams, and other cross-functional verticals to identify customer pain points and desired business outcomes. Your expertise will be essential in shaping the customer and solutions-focused skills of your team, and you'll have the opportunity to grow your leadership skills while diving deep into various hands-on solutions.

Key Areas of Focus

As a Customer Solutions Architect, you'll be responsible for:

• Trusted Advisor: You'll be the front line for our customer's tech, product, and cyber needs, as well as for solutioning product-specific improvements.
• Customer Ambassador: You'll represent the voice of the customer and the customer needs in internal discussions and working groups.
• Demonstrate Value: You'll focus on identifying the best solutions that bring value to our customers.
• Thought Leadership: You'll use research and customer solutioning experiences to build and share thought leadership both internally and externally.
• Subject Matter Experts: You'll gain deep understanding of our products and deep subject matter expertise across technology domains to best advise our customers, solve complex problems, and identify areas of improvement for our products.
• Pre-Sales & Post-Sales: You'll focus on serving our customers predominantly in the Pre-Sales stages, determining how to best implement our products for their needs, and solving for any unique requests. You'll also focus on the Post-Sales stages for those instances where customers will require solutions that weren't part of their original product deployment.
• Solution Oriented: You'll focus on finding solutions to address every customer problem and need using every tool, skillset, and creativity at your disposal.
• Channel Partnership: You'll collaborate with Partner Sales Engineers and Partner Sellers on joint customer strategies and joint value props, as applicable for different products.

Key Responsibilities

As a Customer Solutions Architect, you'll be responsible for:

• Cultivating trust and building relationships with customers by identifying, documenting, and measuring pain points and desired business outcomes.
• Effectively advocating and representing the voice of customers to influence organizational objectives, product roadmaps, and to improve the overall customer experience.
• Managing relevant customer activity, identifying risk and growth opportunities, and partnering with internal teams to mitigate risks or close opportunities.
• Building and managing key processes, including product fit and tech fit discoveries, customer technical win, customer FAQs, customer objections, customer feedback, customer tech research, etc.
• Serving as a knowledge resource and escalation point for coworkers and customers.
• Autonomously working through complex situations and ambiguous environments by building mechanisms and solutions to close gaps and grow the business.
• Leading cross-functionally to achieve organizational objectives, including the attainment of targets for customer solution needs, product fit, product growth, and evolvement.
• Leading high customer satisfaction through the use of data and proactive solutions.
• Productively challenging the status quo with clarity, identifying and proposing different approaches and solutions.
• Conducting periodic check-ins with customers to ensure product fit and to align on ways to drive more value together through technical solutioning.
• Developing and maintaining technical support procedures and policies.
• Building credibility and trust within the team and with our business customers and stakeholders.
• Driving architecture/design reviews for our customers focused on business requirements, and as needed, designing, planning, and managing architectural projects.
• Analyzing, defining, and documenting requirements for data, workflow, logical processes, hardware, and operating system environment to support customer needs.
• Working with business partners, architects, and other groups to identify technical and functional needs of systems, and determine priority of needs.
• Staying current with new technology options and products, evaluating which ones would be a good fit for the customer or even a good fit for arenaflex to develop.

Essential Qualifications

* Bachelor's degree or military experience

• At least 7 years of experience in a customer-facing role in an organization or entrepreneurial context
• At least 5 years of experience with cloud services (AWS, GCP, Azure), or data clouds (Snowflake, Databricks), and data manipulation languages (SQL)
• At least 4 years of experience working with cross-functional teams
• At least 3 years of experience with design, implementation, or consulting experience of distributed applications

Preferred Qualifications

* Master's Degree in Computer Science, Engineering, or Information Technology

• High level of comfort communicating effectively across internal and external organizations
• Experience in technical consulting and/or architecture engagements with large-scale customers or enterprises
• 2 + years of experience in developing, marketing, selling, or supporting a client-facing technical product or service at scale
• 2 + years of experience in a cybersecurity role or understanding of cybersecurity concepts with an ability to learn quickly and apply critical thinking when challenged with customer questions

Compensation and Benefits

arenaflex offers a comprehensive, competitive, and inclusive set of health, financial, and other benefits that support your total well-being. Learn more at the arenaflex Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

How to Apply

If you're passionate about delivering exceptional customer experiences and are looking for a challenging and rewarding role, we encourage you to apply. Please submit your application through the arenaflex Careers website. We look forward to hearing from you!

Equal Opportunity Employer

arenaflex is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth, or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state, or local law. arenaflex promotes a drug-free workplace. arenaflex will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries. Apply for this job