Experienced Customer Service Advocate – National Remote in Roanoke, Virginia

Are you passionate about delivering exceptional customer experiences and making a meaningful impact in the lives of millions of people? Do you thrive in a dynamic, fast-paced environment where no two days are ever the same? If so, we invite you to join arenaflex, a leading healthcare company dedicated to simplifying the healthcare experience, creating healthier communities, and removing barriers to quality care. As a Customer Service Advocate at arenaflex, you'll play a vital role in helping our members navigate the complexities of healthcare, providing empathetic and compassionate support, and empowering them to make informed decisions about their health and well-being. With our comprehensive training program and cutting-edge tools, you'll have the opportunity to develop your skills and expertise, grow your career, and make a real difference in the lives of our members.

About arenaflex

arenaflex is a forward-thinking healthcare company that's revolutionizing the way people experience healthcare. We're committed to creating a more responsive, affordable, and equitable healthcare system that benefits everyone. With a strong focus on diversity, equity, and inclusion, we're dedicated to fostering a culture of respect, empathy, and understanding.

Job Summary

As a Customer Service Advocate, you'll be responsible for providing exceptional customer service to our members, responding to and resolving their inquiries and concerns in a timely and professional manner. You'll work closely with our members to understand their needs, provide personalized support, and empower them to make informed decisions about their health and well-being.

Key Responsibilities

* Respond to and resolve member service inquiries on the first call, identifying the topic and type of assistance needed

• Display empathy, compassion, and a willingness to assist others while actively listening and confidently navigating multiple systems and databases
• Guide and educate members about the fundamentals and benefits of consumer-driven healthcare topics, helping them select the best benefit plan options and maximize the value of their health plan benefits
• Contact, schedule, and coordinate with care providers on behalf of the member to assist with appointment scheduling, connections with internal specialists, billing assistance, and transportation needs
• Assist members in navigating arenaflex websites, encouraging and reassuring them to utilize self-service options
• Document member responses and call outcomes in the appropriate systems
• Utilize time and resources effectively to achieve performance targets centered around a positive member experience
• Participate in continuous learning and training sessions, developing new skillsets
• Be coachable and accountable, open and eager to receiving feedback
• Effectively communicate in a virtual environment

Essential Qualifications

* High School Diploma / GED or equivalent work experience

• 3+ years of customer service experience
• Experience with Microsoft Office products, including Microsoft Word, Excel, and Outlook
• Must be 18 years of age or older
• Ability to work our normal business hours, 10:30am – 7:00pm CST, Monday – Friday

Preferred Qualifications

* Healthcare/insurance environment experience, including familiarity with medical terminology, health plan documents, or benefit plan design

• Social work, behavioral health, disease prevention, health promotion, and behavior change experience, particularly working with vulnerable populations

Telecommuting Requirements

* Ability to keep all company-sensitive documents secure (if applicable)

• Required to have a dedicated work area established that is separated from other living areas and provides information privacy
• Must live in a location that can receive a arenaflex-approved high-speed internet connection or leverage an existing high-speed internet service

Compensation and Benefits

* Competitive hourly rate, ranging from $16.00 – $31.44 per hour, depending on location and experience

• Comprehensive benefits package, including medical, dental, and vision coverage
• Incentive and recognition programs
• Equity stock purchase and 401(k) contribution
• Opportunities for career growth and professional development

Diversity, Equity, and Inclusion

arenaflex is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

How to Apply

If you're passionate about delivering exceptional customer experiences and making a meaningful impact in the lives of millions of people, we invite you to apply for this exciting opportunity. Please visit our website to learn more about arenaflex and our commitment to diversity, equity, and inclusion. Apply for this job