Financial Service Trainee - Albuquerque, NM - Customer Service Representative at arenaflex
Join arenaflex, a leading provider of innovative financial solutions, as a Financial Service Trainee in our Albuquerque, NM office. As a key member of our customer service team, you will play a vital role in delivering exceptional service to our clients across the nation. In this exciting, fast-paced position, you will have the opportunity to develop your skills, learn from experienced professionals, and grow your career in a dynamic and supportive environment.
About arenaflex
arenaflex is a forward-thinking company that is revolutionizing the way people interact with financial institutions. With a strong commitment to innovation, customer satisfaction, and employee development, we are dedicated to providing our clients with the best possible experience. Our team is passionate about delivering exceptional service, and we are seeking like-minded individuals to join our ranks.
Responsibilities
As a Financial Service Trainee, you will be responsible for:
- Providing remarkable customer service on behalf of Credit Unions/Banks nationwide, handling primarily inbound calls and occasionally returning messages left by members/customers.
- Servicing banking transactions by accessing sensitive information and completing transactions, while protecting the account by ID verifying every caller for fraud prevention.
- Answering and resolving various banking inquiries, including:
+ View and reconcile account and loan related inquiries + Online banking issues + Transfer funds + Reorder checks + Use third-party platforms to resolve various issues (unblock debit cards, submit loan payments) + View and explain why funds are on hold + Provide loan and deposit rates
- Providing Product and Service Education to members/customers, as it relates to our Clients.
- Meeting performance metrics, including talk time, chat time, and quality review scores.
Requirements
To be successful in this role, you will need:
- A high school diploma or GED.
- Experience with general banking knowledge/terminology and banking platforms is preferred.
- Proficient typing, listening, computer, and reading skills.
- An exceptional attendance record.
- The ability to navigate through several computer programs simultaneously.
- Excellent problem-solving skills.
- The ability to manage emotions and stress while providing excellent customer service.
Nice-to-haves
* Bilingual (Spanish) skills for additional shift differential.
- Experience in a fast-paced customer service environment.
Benefits
As a member of the arenaflex team, you will enjoy a range of benefits, including:
- Paid Training
- Shift Differentials ($2-$5 an hour) for hours worked in the evenings, weekends, and observed holidays
- Relaxed dress environment
- Generous Paid Time Off
- Year-round employee appreciation events and online recognition award program
- Free Coffee at all arenaflex facility locations
- Medical, Dental, and Vision Insurance for Full and Part-time employees (+30 hrs/wk)
- Life and Disability Insurance
- Pet Insurance
- Paid Volunteer Time Off
- Educational Assistance and Employee-Assistance-Program
- 401k match
- Growth opportunities - 90% of leadership positions are filled from within
Career Growth Opportunities
At arenaflex, we believe in investing in our employees and providing opportunities for growth and development. As a Financial Service Trainee, you will have the chance to learn from experienced professionals, develop your skills, and take on new challenges. With a strong focus on employee development, we are committed to helping you achieve your career goals.
Work Environment and Company Culture
Our Albuquerque office is a dynamic and supportive environment, where you will have the opportunity to work with a talented team of professionals. We prioritize a relaxed dress environment, flexible work arrangements, and a range of benefits to support your well-being. Our company culture is built on a strong commitment to innovation, customer satisfaction, and employee development, and we are seeking like-minded individuals to join our team.
How to Apply
If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please visit our website to submit your application and join the arenaflex team. Apply for this job